Hi, there. Thank you for sharing your experience with us. We understand your concern about waiting for delivery only to receive your LG TV (65UQ7050ZUD) model with display issues and no access to the menu or settings. We strive to provide excellent services and ensure all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Please contact Sam's Club customer service at 888-746-7726 to report the issue, further assistance, and potential solutions. For more help, please send us a private message on social media @LGUSSupport, and our team will work with you to resolve the issue and explore options for a replacement or repair. We’re committed to ensuring your satisfaction and appreciate your patience as we address this matter. ^Juvy

Hi, there. Thanks for sharing your feedback with us. We understand how important it is to have access to all your favorite apps on your LG TV (UQ7050) model. We strive to provide high-quality products and ensure a smooth viewing experience. If certain apps like DirecTV are unavailable, we recommend checking for a firmware update by going to Settings &gt; All Settings &gt; Support &gt; Software Update and ensuring your TV is running the latest version. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, some apps may need to be downloaded from the LG Content Store or require login credentials from the service provider.<br /><br />If the issue persists, please send us a private message on social media &#64;LGUSSupport, and we’ll be happy to assist you further. We appreciate your patience and look forward to resolving this for you. ^Juvy