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Sam's Club
Customer reviews for ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress for
ZINUS Night Therapy 12” Medium Firm Euro Top Hybrid Mattress
4.2 out of 5 stars
stars1,203 ratings621 reviews
  1. 5 stars64% (764)
  2. 4 stars17% (201)
  3. 3 stars5% (61)
  4. 2 stars5% (56)
  5. 1 star10% (121)

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Showing 11-20 of 621 reviews
Dec 12, 2019
Alba
1 out of 5 stars review

Verified Purchase

Very bad quality

This was not what was advertised it was very poor quality and it was a major headache to return it.

Helpful?4KKWIDQCB9T013853451506
reply from Zinus

Hi Alba, We are very sorry that you were not completely satisfied with your purchase. If you need any recommendations on a mattress that better fits your sleep type and preference. Please reach out to us at 800-613-1225. Thank you.

Oct 2, 2021
Sue207
1 out of 5 stars review

Verified Purchase

Lumpy mess

Mattress was lumpy when it fully expanded. Took a couple of tries to get it returned.

Helpful?4KKWIDQCB9T013853451506
Dec 14, 2020
Tom
1 out of 5 stars review

Verified Purchase

Mattress won't lay flat

Mattress Crushed won't lay flat. We have been trying to flatten it out for weeks with no luck.

Helpful?4KKWIDQCB9T013853451506
reply from Zinus

Hello Tom, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Mar 7, 2021
Soto13erie
5 out of 5 stars review

Verified Purchase

Awesome bed ...for a great price !

Great mattress , really impressed how much this fluffed up when unsealed , my 13 year old loves it !

Helpful?4KKWIDQCB9T013853451506
Sep 18, 2021
Cathy Taggart
2 out of 5 stars review

Verified Purchase

Zinus Night Therapy mattress

Zinus night therapy is a good mattress, Im sure, but mine is one of the lemons. It filled out with large lumps in the center, and never really smoothed out . Also didnt really fill out on the edges.

Helpful?4KKWIDQCB9T013853451506
Oct 12, 2019
Disappointed in SC again
3 out of 5 stars review

Verified Purchase

Umpalumpa

After unrolling it and giving it 72 hours to do its thing, there was a huge lump in the center. I had to weight it down for a few days and it’s still there but not as visible. My husband slept on it and he said it was fine.

Helpful?4KKWIDQCB9T013853451506
Oct 15, 2016
Geo
3 out of 5 stars review

Verified Purchase

Wrong purchase

Been sleeping on this mattress for a few weeks now. While comfortable the title is a bit misleading as this mattress does not have any kind of a box spring. It also appears a bit small.

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Nov 7, 2020
Jeters1fan626
2 out of 5 stars review

Too new to review

I bought this a few days ago and received it today. I followed the directions on unpackaging and rolled it out onto my bed. I have this big lump in the middle of the bed. Has anyone had this issue? I can't review it since I haven't slept on it so that is why I am giving it 2 stars right now and also depending if this lump goes away, I might be sending it back.

Helpful?4KKWIDQCB9T013853451506
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with your item. If you are still within your return time frame with Sam's Club Please reach out to their Customer Service team for further assistance at 1-888-746-7726. They would be happy to look into this matter further. Thank you.

Mar 6, 2021
Dixie
1 out of 5 stars review

Have had this 3 months..built wrong/pilling

I thought it was just settling from unrolling it out of the package but to this day only 3 months later it has these waves of lumps as if the coils or layers are all bunched up inside. I think it was just built wrong and defective. In the pics you can clearly see waves or bumps in the mattress. This is the inner layers. Also...the dark spots shown are not dirt. That is all pilling or lint from anything it touches. It catches any fabric against it and tears the lint off like a lint roller. I want to exchange it for a different mattress but dont know how to. Am very very angry about this. Waste of money. Is there anyone at Zinus who can help.

Helpful?4KKWIDQCB9T013853451506
reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Apr 5, 2021
Okie
1 out of 5 stars review

Defective

I bought this two weeks ago for a spare room. When it was unrolled, it did not level out and some of the foam under the fabric was wadded up. I thought letting it fully inflate would take care of it but it still hasn't settled. It seemed ok when laying on it so I left it to settle. So today, I went to put sheets on and noticed that on the end at the head, the fabric was not sewn together and had about 4-5 inches unsewn exposing the foam within the mattress. I thought it was a rip at first but after closer inspection, you can see that the fabric had never been sewn and was missed by the machine. Very disappointed with the quality. I have ordered Zinus bed in a box before and been very pleased.

Helpful?4KKWIDQCB9T013853451506
reply from Zinus

Hello Okie, We are very sadden and apologize to hear about the way your item arrived. We care and would love to make this right for you. Please reach out to Customer Support team via Facebook messenger or Twitter, We would be happy to replace your mattress for you, Thank you.