We’re genuinely sorry to learn about your experience with our gloves, Dr J. The issue you described with the heel pad is certainly not the standard we aim for. Our gloves are designed with a focus on superior design, fit, and consistent leather quality, which we believe surpasses the Kirkland gloves in these areas. Our team has tested many competitor brands as well as those producing high-end pro gloves to ensure we offer a top-quality product. However, we recognize that everyone has different preferences and needs, and we appreciate your honest feedback. Please note that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.