Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range with Convection & Griddle

Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range with Convection & Griddle for

Samsung 6.3 cu. ft. Freestanding Electric Range with Convection & Griddle

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4.5 out of 5 stars

stars1,292 ratings1,287 reviews

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Showing 521-530 of 1,287 reviews

Feb 23, 2024

JohnnyG

4 out of 5 stars review

Great range but loud.

[This review was collected as part of a promotion.] This is a great range. The oven and stove top heat up quickly and are very accurate. My one complaint is that it has some really loud beeping when heating is done and I can't find a way to turn it off.

Review from Samsung US

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Sep 18, 2023

Mayramim

1 out of 5 stars review

Terrible glass top

[This review was collected as part of a promotion.] I love the oven options but I'm very disappointed with range top. Looks terrible. I used only products recommended for range glass top. But it has faded some of the lines. I'm embarrassed of the stove due to that. Would love to get it replaced.

Review from Samsung US

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reply from SEA Care

What you feel about the cooktop's finish is valid. We wish to aid you with your range, Mayramim. To help prevent the faded lines from further happening, please visit the suggested link below, watch the video, and click the embedded "Correct type of cookware" link under "Care tips for your cooktop" for further details. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146307432, to help our team pull up your information. Have a great day! ^Chrystel

May 7, 2023

Unhappy

1 out of 5 stars review

Don't even think about it

Three weeks old - sauce boiled over on a rapid boil burner and pitted the cook top. NOT covered under warranty. So, it's gonna cost me half of what I paid for the whole unit to replace the top. Horrible design. Horrible warranty. Will NEVER buy a Samsung product again.

Review from Samsung US

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reply from Samsung Customer Care

Good day, Let's get you the details for possible improvements with this Samsung range. Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately. Please turn to pages 48-50 of the ranges user manual for cleaning: https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44): https://www.youtube.com/watch?v=pCLkUo4ns6w Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us. Have a great day. -John

Sep 21, 2023

CRMattix

4 out of 5 stars review

Great capability, but lacks sturdier materials.

[This review was collected as part of a promotion.] We got it for the air-fryer capabilities. Not disappointed with that! I will say, that these new appliances (of most all brands), seem to be made of thinner and lesser quality material. You don't feel the same weight, especially with the sheet metal on the back and the glass on the top. You need to be much more careful with these newer appliances, in order for them to last properly. That said, the tech in them makes them far superior to their predecesor. They need to combine both: Good quality and good tech.

Review from Samsung US

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Jan 18, 2023

Home

5 out of 5 stars review

Really great!

[This review was collected as part of a promotion.] have been using this for about a 3 month and it is great. Its pretty straight forward, I mean, its a stove/oven. We don't use the duo feature much but its nice to have. My husband loves to proof bread in the oven. Works like a charm. The air fry is nice but takes much longer than a countertop one. It would be nice if the burners were various sizes. The front one can adjust but the other 3 are the smaller size. These are just little things, overall its wonderful and we love it.

Review from Samsung US

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Oct 28, 2024

Debbie

5 out of 5 stars review

Beyond Expectations!

[This review was collected as part of a promotion.] I thought that I would never use all the “extras” but I used the air fryer function and it is amazing! I also recently used the dehydrator function to quick dry icing on cookies… amazing! What would take 24 hours to air dry took 30 minutes! The every day functions are exactly what we needed but could not be happier with all of the functionality!

Review from Samsung US

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Nov 25, 2022

Fcap14

3 out of 5 stars review

Had a bad experience

We have a new air fryer range. We like the range a lot. There is plenty of room on the cook top and heats food rapidly. The thing that upset us the most, was cooking a turkey on air fry. It is advertised that you can fry one. Besides filing the house with smoke, it covered the inside of the oven with a layer of grease. Wait it gets better, now you have to clean the oven. The house gets filled again with smoke. DO NOT FRY A TURKEY IN THE OVEN.

Review from Samsung US

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reply from Samsung Care

We want you to be satisfied with what you paid for your range, Fcap14. We recommend following the links below to maximize your cooking experience with the unit. You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below. Properly air fry a turkey in your Samsung oven: https://www.samsung.com/us/support/answer/ANS00089762/ To help minimize the smoke coming out from the oven, kindly utilize this guide: https://www.samsung.com/us/support/troubleshooting/TSG01110185/ To clean your Samsung oven the best way, please refer to the shared links: https://www.samsung.com/us/support/answer/ANS00049011/ https://www.youtube.com/watch?v=pCLkUo4ns6w You may also watch our youtube videos for tips on using the Self and Steam Clean features: https://www.youtube.com/watch?v=CO3md9_f9FI https://www.youtube.com/watch?v=DW1IWgIWhF8 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145199385, to help our team pull up your information. Have a great day. ^Chrystel

Nov 20, 2022

LAMA

1 out of 5 stars review

I do not recommend

I do not recommend this product. I agree with many of the other 1-star reviews about 1) streaks within the glass door after one use and Samsung service says its not a design flaw; 2) easy scratching on the cook top even though the customer uses proper cleaning tools and lifts pans instead of pushing on the glass top. These happened to us. In addition, the clock light went out just two days after the warranty expired. And the stainless steel is clearly not fingerprint-less. It's the most difficult stainless steel to clean. Constantly full of streaks and fingerprints.

Review from Samsung US

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reply from Samsung Care

We're glad that you brought this up, Lama! We'll be happy to assist you with this. Below is a guide on how to properly clean the Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Cleaning and maintaining the glass cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ https://www.youtube.com/watch?v=b_dExUhgeus You may also watch our youtube video on how to use the Steam clean feature: https://www.youtube.com/watch?v=DW1IWgIWhF8 To fix the display of the clock, please refer to the link below: https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145183595, to help our team pull up your information. Have a great day. ^Chrystel

Nov 7, 2022

Idude59

5 out of 5 stars review

Best range ever!

[This review was collected as part of a promotion.] We had done a lot of research when looking to replace our aging oven. This one was not the top choice, but was the best choice. It has allowed us to eliminate several appliances from our house and still have amazing results.

Review from Samsung US

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Sep 30, 2024

Griff87

4 out of 5 stars review

Learning Curve on Extra Features

[This review was collected as part of a promotion.] I'm still learning what all of the settings, but it works really well. Air frying isn't as simple as it sounds, and it doesn't consider pre-heating to the correct temperature, so that hasn't panned out as well as I had hoped.

Review from Samsung US

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