I can imagine how you feel. Let's make your cleaning experience a breeze, Shar! Kindly check out the link below for detailed instructions on properly cleaning the stovetop. Also, please watch the video and click the hyperlink about using the "Correct type of cookware" under "Care tips for your cooktop." Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146257086, to help our team pull up your information. Have a great day! ^Chrystel

We understand the significance of having a range with burners heating properly, Meebs77. Let us help with your Samsung unit. How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. I have provided the links below for more information. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/ You may also refer to page 53 of the user manual for other solutions when the cooktop does not cook fast enough. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145420512) to help our team pull up your information when you message us. Thank you! -Angelica