Hi there, Ed. Thank you for sharing your experience with us. We understand that you are having difficulty receiving the 5-year warranty documentation for your LG 65” Class C4 Series OLED Smart TV. We understand your inquiry regarding the registration and fulfillment of your protection plan. We would like to look into this further to ensure your investment is properly covered. <br />https://www.samsclub.com/ip/lg-65-class-c4-series-4k-oled-uhd-smart-webos-23-w-thinq-ai-tv-oled65c4aua/13849172756<br />For further assistance and any specific concerns you may have, please contact us on lgdigitalcare&#64;lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hey Doug. Thanks for sticking with LG through the years! 🌟 Upgrading from a 2010 LG plasma to an LG OLED TV is a game-changer, and we're thrilled to hear you're loving it! The Magic Remote does take a little getting used to, but it makes navigating a breeze once you do. Enjoy your new OLED TV! 🎉 #LifesGood ^David

Hello, Mark. Thanks for sharing your thoughts about your LG TV! Sounds like your new TV is off to a strong start, though those surprise shut‑offs would definitely make anyone raise an eyebrow. We appreciate you calling it out — feedback like this helps us understand what you’re experiencing at home. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi Ann, thank you for sharing your experience. We understand how exciting it is to enjoy a new TV, and it is great to hear that your LG 65 Inch Class OLED evo C4 Series TV with webOS 24, model OLED65C4AUA, has been delivering such a beautiful picture. As you continue exploring the tips and features, we hope it becomes an even better part of your everyday viewing. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood

Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards