Hi, Will. Thanks for sharing your thoughts on your new LG TV (65OLEDC4AUA) model and the LG Sound Bar (S70T) model. While we’re thrilled to hear you’re loving the picture quality, we understand how the software and connectivity experience has fallen short of expectations. We strive to provide high-quality products that exceed our customer's needs and expectations.Frequent updates on webOS ensure access to the latest features and security, but your settings should remain intact afterward. If they’re resetting, a quick step you can try is enabling “Quick Start+” under Settings > General > System > Additional Settings—this helps preserve certain preferences through restarts.For the S70T, we get how limited feedback via just LEDs can be confusing without the app. Bluetooth settings also shouldn’t default back after pairing. To help with consistent connection, check the HDMI eARC setup if you're using an ARC-compatible port; it offers better sync and more reliable handshaking than Bluetooth. You’ll find it under Settings > Sound > Sound Out > HDMI ARC/eARC.We’d love the chance to look deeper into this for you. Please message us on social media @LGUSSupport so we can gather more details and help optimize your setup. ^Juvy

Thank you for your recently submitted review and we are really sorry to hear of your comments regarding the operation of your product. LG is always looking to improve its range of products with regards to software and hardware changes, we value your opinion and constructive feedback and would like to hear more about the bottlenecks you are experiencing. We have taken and passed on your feedback to the relevant areas within LG, we will strive to improve our products and literature with this valuable feedback, if you need to speak to our customer service team in the mean time they can be contacted directly by phone on 0344 847 5454 or via email or webchat via our website at https://www.lg.com/uk/support Regards