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Customer reviews for Lucid Hearing 32-Channel Bluetooth Behind-the-Ear Hearing Aids for
Lucid Hearing 32-Channel Bluetooth Behind-the-Ear Hearing Aids
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3.5 out of 5 stars
stars6 ratings6 reviews
  1. 5 stars50% (3)
  2. 4 stars17% (1)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star33% (2)
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Showing 1-6 of 6 reviews
Dec 24, 2025
GARY
5 out of 5 stars review

Very pleased customer

I bought my hearing aids two months ago. I thought as did my wife I would not like wearing them. But I do!. The specialist Jessica was very helpful and took the time to get me comfortable with the right sound level. I highly recommend this St. Louis location. 10248 Big Bend Rd. 63122

Helpful?4FIAX9F8F36Q13813213008
reply from Lucid Hearing

Thank you so much for your 5-star review. We are thrilled to hear you enjoy your Lucid Hearing 32 channel hearing aids! Your satisfaction means the world to us, and we’re glad our team could meet your needs. If you ever have questions or need assistance, feel free to reach out to our Customer Solutions team at 1-800-785-6052. We look forward to serving you again!

Apr 13, 2025
Laurie
5 out of 5 stars review

Love these aids!

I got these hearing aids two months ago. It's so good to be able to hear again. The Lucid rep is very knowledgeable and interested in my getting the best from my aids. All in all a great experience.

Helpful?4FIAX9F8F36Q13813213008
reply from Lucid Hearing

Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that our specialist provided you with a professional and accurate hearing test. <br /><br />We look forward to serving you again in the future!<br /><br />Warm regards,<br />Lucid Hearing

Feb 7, 2025
Charlie
5 out of 5 stars review

Fantastic for: price, quality, warranty, and audiologist set up adjustment. I give them 100%

Helpful?4FIAX9F8F36Q13813213008
reply from Lucid Hearing

Thank you for your 5-star review! We are committed to providing outstanding customer service and ensuring that our customers have the best experience. Feel free to contact our Customer Solutions Team, at 1-800-785-6052 Monday-Friday 8:00 am CST - 5:00 pm CST, if you ever have any questions or concerns.<br />Thank you,<br />Kathryn Benton H.I.S.<br />Customer Solutions Team

Feb 25, 2026
PAUL
4 out of 5 stars review

Happy Customer

I didn't realize how much I was missing. At first it was almost overwhelming because I was hearing so many sounds. Grace, the audiologist at the Roseville, Mi store was Fantastic! She answered all my questions and was spot on with the adjustment period.

Helpful?4FIAX9F8F36Q13813213008
reply from Lucid Hearing

Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a positive experience with us at Lucid Hearing and your specialist was both knowledgeable and fantastic. Your satisfaction means the world to us, and we’re glad our team could meet your needs. If you ever have questions or need assistance, feel free to reach out to our Customer Solutions team at 1-800-785-6052 Monday-Friday 08:00 am CST - 05:00 pm CST. We look forward to serving you again!

Nov 21, 2025
DAREN
1 out of 5 stars review

These immediately hurt my ear and were unrelieved by trying to get my ears used to them. The sound quality was clearly substandard compared to my previous hearing aids. I promptly made a return and went back to a traditional hearing aid supplier. They advertise these hearing aids as being cheaper but the warranty is an additional cost. With other suppliers the warranty is often included, so the price ends up about the same. I have to say customer service around the return left much to be desired as well.

Helpful?4FIAX9F8F36Q13813213008
reply from Lucid Hearing

Thank you for taking the time to share your experience. We’re truly sorry to hear that the hearing aids were uncomfortable for you and did not meet your expectations in terms of sound quality. That is never the experience we want for our customers.<br />We also regret that your interaction with our team during the return process left you feeling dissatisfied. Your feedback is important and helps us identify where we can improve.<br />While we understand you have since chosen another traditional provider, we would have welcomed the opportunity to work more closely with you to try to resolve your concerns or explore alternate solutions had we been made aware sooner. Our goal is always to ensure each customer feels supported every step of the way.<br />We appreciate your honesty and wish you the very best moving forward.

Mar 23, 2026
Joseph
1 out of 5 stars review

No customer servhice

These hearing aids are crap and customer service is horrible.

Helpful?4FIAX9F8F36Q13813213008
reply from Lucid Hearing

Thank you for your feedback. We’re sorry your experience did not meet expectations, as we strive to provide excellent service and ensure every patient feels well cared for. We would welcome the opportunity to address your concerns directly and work toward a satisfactory resolution. Please reach out to our Customer Solutions Team Monday-Friday 8:00 am CST - 5:00 pm CST at 1-800-785-6052. We look forward to hearing from you.