Nathan_d, we're sorry to read that you have experienced this issue. Our records do not indicate we have discussed this issue with your retailer. We recommend taking the vehicle to the retailer who sold you the tires for an inspection. Then give us a call at 866-866-6605 a8am-5pm EST Mon-Fri so that we can get involved and help with a solution.

BCsilverado, thank you for reaching out to us regarding your recent experience with the Michelin Defender LTX Platinum tires. The Michelin Defender LTX Platinum tires are designed to provide exceptional performance in a variety of conditions, including wet and dry roads, as well as light snow. However, it is essential to acknowledge that no all-season tire can match the performance of specialized winter tires in severe winter conditions, such as deep or soft snow. For optimal winter driving safety and performance, we recommend considering dedicated winter tires, which are specifically engineered to handle harsher conditions and provide superior traction in snow and ice. Winter tires are made with a unique rubber compound and tread design that remains effective at lower temperatures. We understand that your safety is paramount, and we want to ensure you have the best driving experience possible. If you have any further questions, please do not hesitate to contact our customer service team at 866-866-6605 8am-5pm EST Mon-Fri.

Janie Alte, we are sorry to hear the Defender LTX Platinum tires did not meet your expectations in terms of noise. We recommend having a local dealer take a look to see what’s going on. And if you want to chat with us directly, feel free to call 866-866-6605 (Mon–Fri 8 AM–7 PM EST, Sat 9 AM–1 PM EST) —we’re happy to help!