If you have any Downy questions, please don't hesitate to get in touch with us at (800) 688-7638.

We’re sorry to hear this has been your experience with our Scent Beads! Please know we thoroughly test our products to ensure, when used as directed, they work well in your home. This is certainly not a situation we’d expect. As you may know, our beads should be put in the wash before any clothing. Also, we recommend making sure the wash is not too full so they have room to dissolve fully. We would like to gather further info to see if we can help and provide details to our Quality Team. When you have a moment, Please give us a call at (800) 688-7638 <br />

We're very sorry to hear about this, Pat. This is the last thing we expect or want to happen when doing your laundry. However, if there's too many fabrics, or if there's too many absorbent items in your load, this can happen, especially if you don't add the scent beads in first. We'd like to connect about this and help. Please call us at (800) 688-7638.

Thank you for letting us know, CL. We're sorry to hear about this. If you aren't doing so already, please add the scent beads first and then the fabrics. Be sure there isn't too many clothes in your load, and be sure there aren't too many absorbent items either. This will help them dissolve. We have many other scents you may enjoy more, and we'd love nothing more than to make a recommendation and help. Please call us at (800) 688-7638.