We're saddened to hear about this, Linda. For further assistance with your order, we suggest reaching out to the seller so that they can try to help. Feel free to give us a call at 1-877-947-6473 Monday–Friday from 8am-5pm CT if you'd like to speak with us as well. Thanks, and we hope this helps.

Hi Cynthia, we're sad to hear this as we always want you to feel comfortable and protected. When you have a chance, give us a call at 1-877-947-6473 (Monday–Friday from 8am-5pm CT) or online at: https://www.poise.com/en-us/contact-us, as we would like to chat more about your experience. We hope to hear from you soon!