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Customer reviews for Bestway Power Steel Above Ground Pool Set, L 16' x W 10' x H 42" for
Bestway Power Steel Above Ground Pool Set, L 16' x W 10' x H 42"
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4 out of 5 stars
stars51 ratings51 reviews
  1. 5 stars45% (23)
  2. 4 stars29% (15)
  3. 3 stars12% (6)
  4. 2 stars6% (3)
  5. 1 star8% (4)
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Showing 11-20 of 51 reviews
Jun 30, 2025
Brillk
1 out of 5 stars review

Brand new pool leaks

Bought the pool on 6/22 and put it up on 6/29. It does go up pretty easy. However, we left the hose in overnight and discovered it is leaking. I know these things sometimes happen and I want a new liner. I am not going to patch a brand new pool, and it is leaking from a seam. Depending on the customer service, I will right a new review on way or the other

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
reply from Bestway USA

Oh no We’re so sorry that happened to your pool liner! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jun 28, 2025
Sharon 51
4 out of 5 stars review

Above ground pool

We found the instructions to be hard to follow. Does say if the filter hoses should be tight to the inside of the pool or not. If the filter needs to be on the ground or a stand for easy reaching. Also no filter size. How to put the filter in. All our other pools the filter snapped in. This one doesn't. It just floats in the filter housing.

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
Jul 13, 2025
KW25
2 out of 5 stars review

Water leaks

We've had this pool for a few weeks and I have to fill it with MORE water every few days because it leaks at the out tube filtration. Everything has been checked and connected properly but it still leaks where the tubes are. We checked everything!! It also leaks from the top of the pump when it is not on filtration.

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
reply from Bestway USA

We're very sorry you are having a leak issue with your pump. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Aug 29, 2024
Marleen
5 out of 5 stars review

Verified Purchase

Summer pool

[This review was collected as part of a promotion.] Just right for 1 adult

Review from walmart.com
Helpful?5L46M323MROM13756354911
May 31, 2025
Linda
4 out of 5 stars review

Verified Purchase

It did not come with a ground cover. Pool cover is not good.

Review from walmart.com
Helpful?5L46M323MROM13756354911
Jun 26, 2025
Kilgorepool
3 out of 5 stars review

Missing part

I bought this pool and am missing a piece for the ladder. The pool cannot be entered or exited safely at this time

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
reply from Bestway USA

If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jun 29, 2025
Pops&nana20
5 out of 5 stars review

Amazing product

We bought this yesterday and it's been amazing easy set up step by step instructions very beautiful the outside liner really looks like small bricks.

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
Jun 29, 2025
Jhale
3 out of 5 stars review

Okay

Pool itself is okay the cover is absolute garbage and the pump that comes with it is only for 1000gph when you need 3000gph.

Helpful?5L46M323MROM13756354911
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Jhale. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your pool set. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jun 4, 2023
Anonymous
1 out of 5 stars review

Not impressed

We bought this pool in 2021. We had to replace the filter and hoses after one season. During the 2nd season we had to replace all the hoses again. This would have been our 3rd season...but, the hoses need to be replaced again AND the posts are all rusting with one rusting all the way through. We have decided to take it down instead of continuing to try to replace the broken pieces. I'm very disappointed that we didn't even get a third season...definitely would not recommend.

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
reply from Customer Service

Hello, we are sorry to hear you experienced these issues with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 28, 2024
Smiley1272
3 out of 5 stars review

Hole where pool is sealed together

After putting the pool together and as the water was filling, my roommate noticed a small leak where the bottom and side of the pool is sealed. Because we already had put it together and started filling it up, we chose to patch it. If not for the hole, I am completely satisfied!

Review from bestwayusa.com
Helpful?5L46M323MROM13756354911
reply from Bestway USA

Thank you for taking the time to share your pool experience with us. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.