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Customer reviews for Michelin Primacy Tour A/S- 235/45R18/XL 98V Tire for
Michelin Primacy Tour A/S- 235/45R18/XL 98V Tire
3.8 out of 5 stars
stars
296 ratings287 reviews
  1. 5 stars57% (169)
  2. 4 stars8% (25)
  3. 3 stars7% (20)
  4. 2 stars8% (24)
  5. 1 star20% (58)
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Showing 121-130 of 287 reviews
Jan 30, 2025
Reviewer name: Bob007
1 out of 5 stars
1 out of 5 stars review

Horrible Harmonic humming noise emitting from the new tires.

I had these tires installed on my 2019 Lexus NX300. The tires have been balanced twice and aligned. I have an annoying hum at 30mph. I can feel it through the steering wheel. I totally dissatisfied with these new tires. My tire shop doesn't have an answer. I cannot continue to drive with tires that emit this hum.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
reply from Consumer Care MIC US

Bob007, sorry to read about this complaint. We suggest that you return to the selling retailer to address the issue. You are welcome to contact our team at 866-866-6605 8am-5pm EST Mon-Fri while you are at the dealer's store.

Apr 15, 2023
Reviewer name: Jerry
4 out of 5 stars
4 out of 5 stars review

Great Traction & Great Ride!

These came as original equipment on my 2017 Chrysler Pacifica Touring L Plus. Great ride and traction. They are very quiet and as Michelin says they are as good worn as they are new. I did keep them rotated and balanced and managed 48K from them. They could have gone a bit further but I had bits of rubber start coming out of them. I hadn't seen anything quite like it in all my years of driving. I took them to get looked at and the dealer said the same thing. They are a soft tire and it was like bits of the rubber were peeling off. I decided to call it good at 48K. My only flaw in them seems to be that from reviews I have read, and from the tire dealer is that many of these tires don't make the mileage mark, and I did really well getting to where I got. I replaced them with the Michelin Defender2. We'll see how these compare.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
Oct 21, 2024
Reviewer name: lcraigd
5 out of 5 stars
5 out of 5 stars review

Primacy Tour A/S

I was originally sold Cross Climate 2 tires for my 2021 Lexus 350. Those tires are for snow climates or a non-luxury car. I immediately noticed my car rode rough (it always drives smooth!). I contacted Michelin customer care because the store I went to did not want to exchange or refund at first. Michelin customer care was fantastic and walked me through to process to get my tires replaced under the 60 day satisfaction guarantee—no hassle. I got Primacy Tour A/S replacement tires which was recommended for my car. Now, it rides like butter again. Thank you Michelin!!!

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
Oct 29, 2023
Reviewer name: ironkid
1 out of 5 stars
1 out of 5 stars review

Exceptionally uncomfortable tires on rough roads

Purchased in 2022 and these ride exceptionally smooth and quiet in great roads but on rough and bumpy roads they are the worst for this price. You can feel everything on the road and my poor car stares at me! If you are living in a place with super good roads, hands down you will be happy with these..

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
reply from Michelin US

ironkid, sorry to read of your disappointment. We'd suggest having the tires inspected by an authorized Michelin retailer in your area. Have the dealer contact us while you are there.

Apr 26, 2022
Reviewer name: Liz222
4 out of 5 stars
4 out of 5 stars review

Great customer service!

I got the primacy tour tires on my car with my lease, they wore out quickly at 26k miles, I called Michelin and was back and forth a few times because of the dealership and Michelin was so kind and responsive! Was upset with the tires but the customer service saved everything, helped resolve everything and has been such a pleasant experience!

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
Feb 27, 2021
Reviewer name: Pennsylvania
3 out of 5 stars
3 out of 5 stars review

Horrible on dirt/slush/salt

These tires came on my 2020 Hyundai Tucson. Fortunately I work from home so I wasn’t aware how bad they handle on dirt, slush, and leftover salt left on the road. There is absolutely no type of traction and I’ve almost ended up off the road. Other than that, they handle normal conditions well.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
reply from Consumer Care

Thanks for bringing this to our attention, Pennsylvania. A member of our Consumer Care team will be in contact with you. You may also reach our office at 1-866-866-6605.

Jan 22, 2022
Reviewer name: Tallyphil
5 out of 5 stars
5 out of 5 stars review

Quiet and grippy

I needed new tires for my Mazda CX five, and on the recommendation of the dealership, I purchased these high end Michelin tires. It was amazing the difference. The tires are so quiet, and very well gripped in wet conditions, and beautiful on the car. They are premium in quality, and so far I am exceptionally pleased with them. It really is like driving a new car, after finally replacing the OEM tires that came with the car. And Michelin backs these tires with a wonderful warranty, and I can replace them or have them serviced at any Mazda dealership. I highly recommend them.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
Jan 28, 2023
Reviewer name: Ford Owner
1 out of 5 stars
1 out of 5 stars review

Buy other brand of tire, STAY AWAY!!

This tires came on our brand new 2020 ford escape SEL the tires got down to 3/3nd when i had to replace them with only 23,641 miles on a 55k warranty tire. It was getting to dangerous to drive on our roads due to the heavy snow. Tires did not perform at all on snowy roads or ice, breaking was terrible. I also feel that this tires provide a small pull to the right even though the alignment was check multiply times. I do not recommend this tire we went with the General altimax 365aw which I am much happier.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
reply from Consumer Care MIC US

Ford Owner, we're sorry to read of your disappointment in the tires Ford chose for your vehicle. We hope that you will have better results with your replacement tires and that you will give the Michelin brand another chance in the future.

Nov 9, 2021
Reviewer name: Zeke B
3 out of 5 stars
3 out of 5 stars review

Nice handling, but traction and treadwear is limited...

I purchased a set of 215/55/17 in Oct 2018 for my ES 350 with 119K miles. They were only fair as an all season tire here in MN. At 151K miles these tires were worn down to the wear bars and I had to replace them last month with a set of Goodyear Weather ready tires. The Michelin Defenders I've had previously gave much better life than the 32K miles these did.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
reply from Consumer Care

Zeke B, we are sorry to hear about your negative experience with the Primacy Tour A/S tires on your Lexus. We hope that you will consider Michelin tires again in the future.

Sep 12, 2023
Reviewer name: Mel1166
3 out of 5 stars
3 out of 5 stars review

Unable to get replacement

Bought these tires only 10 months ago, needing one replaced already. Hit a nail and am told it is slit and needs replaced. Problem is that we cannot find one in stock. It has been over a week and I need my car. Tires are not even a year old, why can’t we get replacement. These tires are loud and can be rough riding. At first rotation I was told they are wearing uneven. Took it to dealership and was told alignment is fine. I feel like these tires are lacking and have caused me to possibly reconsider buying Michelin in the future.

Review from michelinman.com
Helpful?5GLYDUXL1NPV13755165980
reply from Consumer Care MIC US

Mel1166, we hear your frustration. One of the members of our Consumer Care team will be in touch to assist with finding a replacement tire.