Customer reviews for Thunder UTV 24V Ride-On

Customer reviews for Thunder UTV 24V Ride-On for

Thunder UTV 24V Ride-On

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4.2 out of 5 stars

stars232 ratings113 reviews

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Showing 101-110 of 113 reviews

Dec 2, 2021

Stephanie

3 out of 5 stars review

Description wrong

Box says weight max is 140 lbs and age is 3. Description says max weight is 180 lbs and age is 2+, but both don't match manufactures specs. I bought this because of the high weight limit and am disappointed I missed the sales on other ride ones that had the specs I wanted but at least the price was good.

Helpful?

reply from Best Ride On Cars Team

Hello Stephanie, thank you for bringing this to our attention. The correct weight is 140 lbs, the one that is written on the box. The description on the website has a typo error, and we're in the process of correcting it.Let us know if you need any other assistance.

Dec 25, 2023

1 out of 5 stars review

Broke on the first day

The wheel busted on the first day.

Helpful?

reply from Best Ride On Cars Team

Hello Ak, we apologize for the inconvenience caused. Please contact Will, Tech department head at 469 844 9977 (text as well). If you cannot reach by call, please email him at will@bestrideoncars.com.We provide you with 1 year of manufacturer warranty and free parts shipment and life-time customer support for the ride-on. Regards, Best Ride on Cars.

Mar 30, 2023

Amanda

3 out of 5 stars review

bad battery

The battery only lasted 2 months. Other than that, my 2 yr old loves it.

Helpful?

reply from Best Ride On Cars Team

Hello Amanda, we apologize for the inconvenience caused. Please share your purchase details with us at 469 844 9977 via text. We offer free shipment for damaged parts during the warranty period. Regards, Best Ride on Cars.

Mar 5, 2023

Mimi

1 out of 5 stars review

battery don't last long

Battery only last two hours at the max. So disappointed with this product.

Helpful?

reply from Best Ride On Cars Team

Hello Mimi, we apologize for the inconvenience caused. Please share your purchase details with us at 469 844 9977 via text. Our tech support team will be happy to assist you. Regards, Best Ride on Cars.

Dec 24, 2023

Julie

4 out of 5 stars review

The center tread..

My 2 year old grandson rode it around the yard a few times the center tread fell off.. It's a rubber piece in the middle of the tire..

Helpful?

reply from Best Ride On Cars Team

Hello Julie, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

Nov 14, 2022

Jan

5 out of 5 stars review

charger

We love it and so does my grandson. However we have misplaced the charger. Where can I get a replacement charger. Thanks

Helpful?

reply from Best Ride On Cars Team

Hello Jan, we apologize for the inconvenience caused. Our technical department offers free replacements for damaged/missing parts. Kindly contact us at techsupport@bestrideoncars.com with all your purchase details. Thanks and regards, Best Ride on Cars.

Mar 20, 2024

vk8536

1 out of 5 stars review

Brought it in November for Thanksgiving gift & it stopped working from January. I wouldn't have purchased it if I had seen similar reviews

Helpful?

reply from Best Ride On Cars Team

Hello vk, we apologize for the inconvenience caused. Please contact Will, Tech department head at 469 844 9977 (text as well). If you cannot reach by call, please email him at will@bestrideoncars.com.We provide you with 1 year of manufacturer warranty and free parts shipment and life-time customer support for the ride-on. Regards, Best Ride on Cars.

Dec 28, 2021

star

5 out of 5 stars review

Best gift

My four and seven year olds LOVE this “truck” Hands down the best Christmas gift. Lots of power, even in grass!

Helpful?

reply from Best Ride On Cars Team

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

Jan 5, 2023

Lolli

1 out of 5 stars review

Lolli

Only had one good charge and use. My grandson was only able to use one day. Buyer beware!!

Helpful?

reply from Best Ride On Cars Team

Hello Lolli, we apologize for the inconvenience caused. It is a rare case, and we assure you that our tech support will be able to provide a solution to you to your satisfaction. Please share your purchase details with us at 469 844 9977 via text. We offer free shipment for damaged/missing parts during the warranty period. Regards, Best Ride on Cars.

Nov 26, 2023

Andy

1 out of 5 stars review

Our grandson got this last Christmas and it has already quit

Helpful?

reply from Best Ride On Cars Team

Hi Andy,We apologize for the inconvenience caused to you. We completely understand your frustration, and we apologize for any inconvenience this has caused you. Your feedback is crucial to us, and we take your concerns seriously. Our team is dedicated to ensuring that you receive the assistance and support you need. We are currently investigating the matter further to understand what went wrong and how we can prevent similar issues from occurring in the future. Please contact Will, Tech department head at 469 844 9977 (text as well). If you cannot reach by call, please email him at will@bestrideoncars.com. We provide you with 1 year of manufacturer warranty and free parts shipment and life-time customer support for the ride-on. Regards, Best Ride on Cars.