Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)

Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for

Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)

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4.4 out of 5 stars

stars249 ratings225 reviews

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Apr 3, 2026

Shadaey C

5 out of 5 stars review

Mattress Feels Great So Far

It was delivered today and upon initial comfort and feel, it’s great! It’s also a beautiful mattress with the color and pattern. My last mattress lasted 8 years, so I’m hoping this one lasts longer with the medium firmness.

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Aug 29, 2024

1 out of 5 stars review

Not white glove delivery. Disappointed

1. Plastic was ripped in corner causing mattress to be dirty and frayed in that corner and also allowing the penetration of outside odors. 2. Threads coming out of mattress. 3. Not white glove delivery. Drivers reeked of cigarette smoke smelling up my house and new mattress. Did not bother to where shoe coverings. I wish I would have had them leave it outside the smoke smell was so bad.

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reply from Serta Team

Hi there, we are sorry to hear about your delivery experience. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 31, 2023

Tired and unrested

2 out of 5 stars review

Going agains the reviews, perhaps this was a lemon

Bought this mattress 3 months ago from Sam's. Easy delivery to our garage where we let it aired out of any smell. Placed it in the bed and it felt soft from the day one. Overnight, my hip was sunken and I woke with a back pain. Tried it for many nights, and it never got better. Assuming this might have been a lemon, but I am moving on to something different.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 7, 2024

Nora Charles

5 out of 5 stars review

Upgrade from old Sleep Number

I have had the Delfino queen firm mattress for two weeks. I went from a 12-year-old Sleep Number to this. I am happy with the mattress. I wonder if I should have gotten the medium instead of firm, but it may have been too soft. The mattress works well with an adjustable base. I feel like I am sleeping better, and my spine is straighter. It was on sale so that was a plus. Delivery was good. I would recommend this mattress.

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Jan 7, 2025

Bear

1 out of 5 stars review

Not thrilled

So i received my mattress set and with in 2weeks i finally set it up on my frame and my box spring has a hole in it , reached out to customer service to replace it ⁴ thats four times! and never got a reply Sam's place the blaim on serta mattress. Here is the reason why the store doesn't supply mattress anymore NO ACCOUNTABILITY AND POOR CUSTOMER SERVICE! Not buy online

Helpful?

reply from Serta Team

Hi there, we are sorry to hear about your issue with your mattress. For online Sam's Club purchases these are handled by an internal Sam's Club Team at Serta. This team can be reached at 888-802-2948 and can assist with online orders and should be able to help point you in the right direction for filing a warranty claim. We hope this helps!

Jun 18, 2024

1 out of 5 stars review

Dissatisfied Customer

My mattress and box spring was delivered 06-13-24. Serta sent a 5" box spring instead of a 9". The mattress is not level. You sink down on the side I am sleeping on, and it is firm on the other side. I am very surprised at my experience since the reviews are so good. I would like to have a representative from Serta to examine this mattress. Also, when I talked to customer service, they tell me to send pictures via email. I do not know how to do that.

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reply from Serta Team

Hi there thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing, it is standard to need to send photos of the issue if a warranty claim is being evaluated online. Our best recommendation is to take photos of the issues with your phone, and then send the photos by attaching them to an email that you also make on your phone, please reach out to Sam's Club directly for more direct assistance. We hope this helps!

Dec 12, 2023

5 out of 5 stars review

Verified Purchase

Quality Mattress!

Great investment so far! Very comfortable, firm and plush !

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Apr 17, 2026

Angela G

5 out of 5 stars review

Great mattress

Just wanted you to know that the type of mattress( medium morning slumber was not listed. I picked the Delino mattress top medium as substitute

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Apr 1, 2026

Shandi W

5 out of 5 stars review

Have only had for 1 night

Good so far. Seems good quality. Feels good to lay on. Woke up with no back pain after sleeping on pull out couch for 6mos.

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Dec 8, 2023

Fl customer

1 out of 5 stars review

Very bad quality

Only have had this mattress for 3 months and already it is sinking on the area where I lay on every nite. So dissatisfied and disappointed . Very bad quality, can t recommend this to anyone

Helpful?

reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!