Customer reviews for Samsung 7.5 cu. ft. Gas Front Load Dryer with Sensor Dry

Customer reviews for Samsung 7.5 cu. ft. Gas Front Load Dryer with Sensor Dry for

Samsung 7.5 cu. ft. Gas Front Load Dryer with Sensor Dry

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4.6 out of 5 stars

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Apr 15, 2025

Farah

3 out of 5 stars review

Confusion in choosing the right option buttons

I started to use this dryer a year ago it was working ok but I don’t know why it has stopped drying the clothes properly. I have to run it for a long time to dry the clothes properly. I am also confused about the proper setting of options to choose for drying. Can I get any help for choosing the best options given on the machine to dry my clothes well in less proper time?

Review from Samsung US

Helpful?

reply from Samsung Care

Hi Farah, We understand how you feel regarding this dryer. We are here to help you. Please check pages 38 to 41 of the user manual for the cycle and settings recommended for each type of fabric/clothes. https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148814380), and it will help our team pull up your information. ^Rodel

Feb 29, 2024

mb1234

1 out of 5 stars review

Poor at drying, good at making noise.

Dries ok with small loads, anything more than socks and underwear and the dryer only gets them to damp at best, nowhere near dry. It is also incredibly noisey, loud mechanical noises as well as chimes that you cannot mute. You can turn off the alarm but not the high pitched horrible song it makes when you switch it on. Annoys me, my wife, the baby and the dogs. Garbage.

Review from Samsung US

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reply from SEA Care

Hi there, We recognize how frustrated you are about your dryer. We would love to extend our help with your experience. Here's a link to help you figure out why your clothes are still wet after using the dryer. Please select the bullet that most closely matches your experience, check for any embedded words along the steps, and watch the video completely. Clothes are not dry after using a Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ We recommend checking out the resources below, which have steps to help you become familiar with the noises the dryer is making. It also has a video we recommend watching fully. Samsung dryers are noisy. https://www.samsung.com/us/support/troubleshooting/TSG01000979/ We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146903363) to help our team pull up your information when you message us. Thank you. -Kimberly

Dec 17, 2020

Kayla

1 out of 5 stars review

You can’t turn off the annoying system sounds

probably the worst washer and dryer i could have bought. it has the most shrill system sounds that play with every dial or click. it literally plays a 5 second jingle everytime you turn it on/off, or it times out. the best part, it can’t be turned off according to the samsung reps. though it is smart app capable, it wont go into wifi mode or pair. not worth the extra price tag.

Review from Samsung US

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reply from Samsung Care

Have you also try contacting our Smart Things department? They would be able to assist you with this concern too. ^Pat Smart Things (866)8132-404

Nov 12, 2020

LVgranny

4 out of 5 stars review

Good quality

[This review was collected as part of a promotion.] Good product nice features and large capacity. My only concern is the lint screen lifetime is questionable, could possibly suffer fatigue from opening and closing.

Review from Samsung US

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Jan 3, 2022

ChefsWife95

5 out of 5 stars review

LOVE IT!!

[This review was collected as part of a promotion.] This dryer has brought so much joy to my life; you don't even know. The one peeve I had was getting the lint trap open, but now that I've figured it out, it's all gravy!

Review from Samsung US

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Jan 3, 2022

OLYV

5 out of 5 stars review

Samsung dryer spacious and efficient

[This review was collected as part of a promotion.] This dryer is very spacious and Drys according to what you select. The most I like is the music it plays when your clothes are finishing drying.

Review from Samsung US

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May 28, 2024

Mimi

5 out of 5 stars review

Awesome dryer

[This review was collected as part of a promotion.] This was a gift from my son and I totally love it! My electric bill stayed the same and the dryer is so pretty

Review from Samsung US

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Feb 28, 2024

Michele

1 out of 5 stars review

Junk

[This review was collected as part of a promotion.] I bought this dryer and only used it six days before the motor and computer went. Dealing with Samsung to come out and fix it was a nightmare stay away!

Review from Samsung US

Helpful?

reply from SEA Care

Hello Michele, We understand the importance of having a functional dryer at home. Let us provide the help you need. We'd be delighted to talk with you to get some information and offer assistance with your dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146901972) to help our team pull up your information when you message us. Thank you. -Kimberly

Jan 17, 2023

Diana

1 out of 5 stars review

WORST DRYER IN THE WORLD

[This review was collected as part of a promotion.] I bought this 9 months ago and had issues with it since the beginning, it will just work when it wanted to. Now in cold weather/winter, it is dead and doesn't want to work at all.

Review from Samsung US

Helpful?

reply from Samsung Care

We all know a working dryer is needed to have dry clothes, Diana. Let's have the dryer back up and running. When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. Please check these links for details. Samsung dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/ How to fix a dryer that won't start | Samsung US https://www.youtube.com/watch?v=78lJFJkU7hI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145375908) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Feb 27, 2024

HH24

5 out of 5 stars review

Great quality and features.

[This review was collected as part of a promotion.] I bought this similar model to replace one 20+ years old. I installed it myself easily. Very pleased with the Samsung brand.

Review from Samsung US

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