Thank you for choosing us, Marsha! We trust you will find the products satisfactory.

Thank you for choosing us, Caryn! We trust you will find the products satisfactory.

Hi. We appreciate you taking the time to express your satisfaction with our markers. In regard to the eraser, erasability depends on board quality. For further assistance, please give our consumer care team a call at 1-800-346-3278 and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-5pm EST.

Hi Eva! Sorry to hear your black marker stopped working. Dried out Expo Marker can be restored depending on the extent of solvent loss. To restore, place the cap back on the marker tightly and store tip down for 24 hours. The marker should revive. Once revived, store marker back to its normal horizontal position. If you continue to experience trouble, do not hesitate to call us at 1-800-346-3278.