Hi there, thank you for taking the time to review your Serta Perfect Sleeper Bleu Moment mattress. We are sorry to hear about the issues you are facing. The sagging you are describing does not sound normal. We recommend reaching out to Sam's Club at (385) 256-9674 and filing a warranty claim so this can be looked at. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number directly at 385-256-9674. We hope this helps!

Hi TB. Thank you for sharing your experience, we're sorry to hear our Serta Perfect Sleeper Bleu Moment Firm Mattress was not as comfortable as you'd hoped. We always recommend ensuring your foundation is providing proper support to your mattress, as this can have a tremendous impact on how the mattress performs. That said, we're glad you were able to return through Sam's Club so you're not stuck with something you don't love! Please let us know if we can assist moving forward!