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Customer reviews for Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress for
Zinus Night Therapy Green Tea Zest 12" Memory Foam Mattress
4.2 out of 5 stars
stars713 ratings416 reviews
  1. 5 stars65% (461)
  2. 4 stars14% (99)
  3. 3 stars5% (38)
  4. 2 stars4% (30)
  5. 1 star12% (85)

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Showing 171-180 of 416 reviews
Feb 11, 2020
Jim and Teresa
1 out of 5 stars review

Beware warranty issues

Bought this 8 months ago and within 5 months started noticing a high spot in the middle. Tried rearranging sleep habits to minimize this to no avail. Notified manufacturer to start a warranty claim. Their process requires photos to substantiate. Memory foam returns to original appearance, however it doesn't show the density change that is creating the "hump" in the middle. Laying on the mattress for 10 seconds would show mattress is defective. Photos don't show it. Warranty is useless.

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reply from Zinus

Hello Jim and Teresa, Thank you for your review and we apologize that you are experiencing decompression issues. Please reach out to Zinus Inc., as our mattresses have a 10-year manufacturing warranty and we would be happy to assist you. You can include photos and or video clips highlighting the defects. We can be reached at (800) 613-1225 or opening a support ticket at support.zinus.com. Thank you.

Oct 1, 2020
GR
1 out of 5 stars review

De shaped

I purchased two full size mattress and were good so ordered a king sized which delivered in folded and cycled with Heavy plastic wrap and made all corners dumped and pressed looks not a normal and no use of this since all four corners are like 6-8 inches while mattress is of 12 inches so no one can sleep on very uneven mattress I am very disappointed

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reply from Zinus

Hello, Thank you for your review and we apologize that you are experiencing issues with the Green Tea memory foam mattress. If you are still within your return time frame with Sam's Please reach out to their Customer Service team for further assistance at 1-888-746-7726. They would be happy to look into this matter further. Thank you.

Nov 27, 2017
Brenna
1 out of 5 stars review

Terrible Manufacturer Smell

I received this mattress about a month ago and the chemical smell will not go away! It's intoxicating! It's smelled up my entire house and I've tried everything to get rid of it! Its so overpowering and you can taste it. I dont know what to do to get my house smelling normal and the smell out of the mattress! Otherwise the mattress is a comfortable mattress and definitely 12". But you cant sleep on it from the strong scent.

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Jan 8, 2022
sj
5 out of 5 stars review

I love it!

I had to replace my old mattress, because it was too soft and not supportive enough. I was nervous about purchasing this one, but I absolutely love it! It provides good support to my body while also molding to fit me, so it's super comfortable. Now I've been visiting family for the holidays and miss sleeping in my own bed! Highly recommend! I also appreciate the sense of humor included in the instructions. It's amazing the high quality found in a mattress that's wrapped up and delivered in a box.

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Jun 8, 2022
bad back
3 out of 5 stars review

good for a memory foam trial

I loved it at first so if your new to memory foam and want to try it but don't want to waist money on the experiance it's fine but it's not a long lasting investment. After 3 years it started breaking down and we are ready for a new better built one.

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Nov 9, 2021
RAM
2 out of 5 stars review

Iffy

Queen Size purchased. Received box on Friday, opened it on Saturday and still on Monday it has yet to decompress. The corners are the worst part. Wish these reviews recently would of been posted before I purchased. I have the mattress in a basement bedroom all set up on the bed for guest to enjoy this holiday season. How am I supposed to make sure this decompresses for our guests to enjoy and not have to deal with returning as I don’t have a car to transport it?

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reply from Zinus

Hello, We are very sorry that this mattress didn't fully expand. Since this mattress has been out of the packaging for more than 48-hours and it hasn't finished expanding, it is possible that you received a rare defective unit. Please know that we will make this situation right for you. Please reach out to Sam's Club Customer Service team and they will gladly assist with a replacement of the same item or refund instructions if needed. They can be reached at 1 (888) 746-7726, Thank you.

Oct 13, 2018
Zack
1 out of 5 stars review

Not worth it

Received this memory foam mattress, opened it and let it sit for 48 hours as instructed. Was supposed to be a 12” mattress but only expanded to 10”. Doesn’t feel like memory foam at all. The cover was baggy as if it was missing a layer of foam. Unzipped the cover and measured the foam. What was supposed to be two separate 3.5” layers of high-density base foam is actually two 2.5” layers of egg-crate style regular foam. What was supposedly “memory foam” is low density foam. Shipped the first one back and waiting on a replacement. Maybe I got a bad one???

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Sep 11, 2022
zinnus mattress
3 out of 5 stars review

hard mattress

We bought this to upgrade our queen mattress. Had a zinnus twin we bought roughly 5 years ago. Compared to that one this is like sleeping on the floor. Waited 24 hrs and it expanded to pretty much 12 inches. Didnt notice a smell at all and we like that you cant Feel partner moving but for side sleepers it WILL hurt your shoulars.

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Jul 8, 2020
Kitts
5 out of 5 stars review

Verified Purchase

Hesitant at first, but exceeded my expectations:)

Great purchase, Good price, comfortable bed for my teenager, she loves it.

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Oct 30, 2021
Smart Shopper
4 out of 5 stars review

Verified Purchase

Great Value

Very comfortable. Did not expand all the way at the corners but a great value.

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