Customer reviews for Serta Elizabethtown Plush Euro-Top Mattress Set forMember photos
Comfortable Great Quality
We bought this mattress in full size for our son with the base in October of 2022. It was a little firm at first but adjusted nicely to him with in the first few weeks. Two years later it's still a great mattress with no sagging or any wear showing for that matter.
love it
Love it. I was nervous because the last bed i ordered online was bad but this bed is Amazing. Soft and comfortable. Hopefully after a few months it'll still feel the same and i won't have to remove by stars
Such an amazing mattress!
I bought this for our lake home with minimal expectation. Wow...was I so overwhelmed! The quality of this mattress is great and the comfort level was perfect...a medium soft yet great support. It such a great value. Also the shipping experience was bar none...alerting me at all times of progress and scheduled delivery was exact. the delivery personnel were very mannerly and considerate. I would definitely buy this mattress again.
Small yet mighty
This Queen size mattress is super small. It barely sleeps 1 person comfortably. Yet The price is good and the mattress is 5 star. If it's for 2 people, get a king size mattress.
Not soft enough
Received March 2024. I was so excited to get a new King mattress set. Immediately realized it was too firm for me. Though it was a medium soft pillowtop. It is not. I'm so disappointed. I slept on it two nights, waking up in extreme back & hip pain. I had to use my queen Serta 4inch memory foam pillowtop mattress topper to make it softer. Now I need to buy the topper in king size. I wanted to sing the praises of this mattress but instead I cried.
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Lousy
I bought the Serta Kerrington 2.0 King Mattress and Queen Matttres. I believe it had been replaced by the Serta Elizzbet I bought the Serta Kerrington 2.O Mattress in both King and Queen September 2021, I believe the Kerrington was replaced with the Serta Elizabethtown. Do not waste your money on any Serta Mattress sold at Sams. I Should have gone to a mattress store and purchased. I read the reviews online and seemed to be a good mattress so I purchased. The mattress sags wherever you tend to sleep and it dies not bounce back. My mattress not only sags but had lumps worst mattress ever. We have had these mattress sets for a year and 2 months and Sadly this was a waste of money. I can't afford to go buy another mattress until next year but I guarantee I will never buy another Mattress sight unseen.
Hi there. Thank you for taking the time to review the Serta Kerrington mattress and provide your candid feedback. We're sorry to hear about your experience with your current King and Queen mattresses and would like to review your case to see how we may best assist.Since what you're describing may be a potential warranty issue, we'd like to take a closer look.To connect directly with one of our dedicated Serta Warranty and Aftercare team members, please email (385) 256-9674.We hope this information is helpful. Best, The Serta Team
Disappointing
Shipment and delivery service was wonderful. However, the actual product is not. The mattress has a very firm edging. So firm that when you lay on the mattress, the center sags. I adore my husband but involuntarily rolling to meet him in the center of the bed during the night is not romantic. And trying to sleep at an angle left me feeling like I was stuck on a bad sea cruise with one side of the ship going down. The sagging is seriously that prominent and caused a bad night for sleep. I would also caution anyone with mobility or back issues. Because the edge is higher, it creates a ridge. We had to build up momentum to sit up. I felt like a walrus trying to do a sit up. Our last two mattresses were Serta and were great, this one though does not deserve the Serta name.
Hi there. We are very sorry to learn of your experience with the Serta Elizabethtown Plush Eurotop Mattress Set. We'd love to hear from you directly so we can learn more about your setup and explore some potential solutions. If you wouldn’t mind, please contact us at (385) 256-9674. Thank you.
disappointed
Terrible mattress. The edge is firm, but once you slide a bit to the middle you sink. I woke up with back pain and leg pain, my wife is very unhappy. We just hope we are able to return it. We have an inflatable mattress that we are using. I just wonder if these products are tested before they are sold. As a Sams Club member I rely of their judgement to refer products. two stars because the price is unbeatable, customer service, shipping outstanding and maybe the ability to return it
Hi Willie. Thank you for taking the time to leave a review. We are so sorry to learn of your dissatisfaction. Please contact (385) 256-9674 to speak directly with a Serta Sam's Club representative and they'll be happy to assist you further.
Not worth the time
We brought this bed a year ago and the coils are already poking us. The bed started off good but now lost quality Started to unthread on the edges
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!
So Disappointed
Just delivered on Wednesday. It smells like some automotive garage and is beyond firm. I can't sleep another minute on it. Can I return it?
Hi there. Thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction with the Serta Elizabethtown Plush Eurotop Mattress Set. For assistance with initiating a return or warranty, please contact the dedicated Sam's Club Serta team at (385) 256-9674. They will be able to provide some additional information, discuss potential options, and help with a warranty claim if needed.



