Hi, John. We're sorry to hear about your difficulty with the cord. Sometimes, the pump may build up pressure just enough before a complete start, and cause the pull rope to "freeze" until the pressure is released at the spray wand. If you'll contact our support team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we can try and figure out if this is what's causing your specific issue or if it's something else. Thanks for your time & feedback - we hope to be hearing from you soon.

Hello Nad, We appreciate your feedback, thank you. Please don't hesitate to contact our customer support team at 877-362-4271 as they'll be able to assist you. Have a wonderful day. - SIMPSON Team

Hi, danny1. We are glad to hear you have been impressed with the performance of your 3100 PSI pressure washer & will take note of your feedback on the options description so as to add clarity. Soap dispensers come with pros and cons - many don't prefer that option as it can mean an extra element that requires measuring and emptying prior to storage. With this design you can pull directly from our detergent bottle and simply replace cap when you are done, eliminating extra steps (detergent link below.) We hope you enjoy your machine going forward and are confident it will serve you well! Thanks for your feedback and for taking the time to review. https://simpsoncleaning.com/products/pressure-washer-multi-purpose-cleaner/