We acknowledge and appreciate your review regarding the Bahama rug. We apologize for any issues you encountered and are grateful that you notified us of your concerns. Please contact our Safavieh Client Service Team at https://safavieh.com/contact with images of the rug showing the issues, and image of the back label of the rug, along with your order number. Thank you for bringing this matter to our attention. We hope to hear from you soon to resolve this.