We’re sorry you're having trouble. Please give our customer service team a call and we can trouble shoot the issue with you and see if we can help figure out what's happening. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

We are sorry to hear that you are not happy with the purchase of your new shed. We would appreciate some more detailed feedback so that we can help make this a better experience for you. We can be reached via email at reviews@lifetime.com.