Hi Felicia, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer, not filling up. We understand how important washers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience: Samsung washing machine water fill issues https://www.samsung.com/us/support/troubleshooting/TSG01203005/ How to reset your washing machine. https://www.samsung.com/us/support/answer/ANS00087882/ Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144651806 Thank you for choosing Samsung. Have a great day. ^^Ross