Hello. We are so sorry to hear the Delish by Dash Stand Mixer did not meet your expectations. This mixer is great for a beginner mixer. We recommend using different speeds based on the type of ingredients being used. We provide additional tips and tricks in our included user manual. Hope this helps! If you've tried this and you are still experiencing issues, please reach out to our support team to provide additional feedback at bydash.com/help. We would love to help!