Greetings, Vic, thanks for picking up a bottle of Downy UNSTOPABLES In-Wash Scent Booster Beads, with Lush fragrance. We always expect you'll be thrilled with these beads, featuring a bright lavender scent, mixed with cedar-inspired undertones and sumptuous vanilla layers. As you noted, you can increase the scent intensity by using more beads, but what you've described isn't what we expect, as our Quality Team makes sure every batch of Beads meets our high expectations. What you've described could be the result of the beads being exposed to extreme heat or cold. Once you have them in your home, reduce the risk of this occurring by storing the product in a cool, dry place. We'd be happy to look further into this, and help you as best we can. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Calling on the weekend? We're here until 5:30 PM, EST. Dial 1 (800) 688-7638.

We're sorry to hear that you feel this way, Carrie, as we can assure you that our Downy Unstopables have gone through many quality checks to ensure that you can enjoy the best possible results. As well, a lot of thought went into creating features that we think you'd love. We do appreciate you sharing this feedback, and we'll be sure to pass this along to the rest of our team. If the scent is too weak for your liking, we suggest adding more scent beads to the next load. We'd also be happy to learn more about your experience, so please give us a call at (800) 688-7638 when you're able.