The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

I wish I had looked into getting one of these sooner. I debated on whether to pay for assembly or not and went without, and it was not hard for my husband and I to assemble it ourselves. Now we and our whole family spend a lot of time out there. We do game nights, meals, hanging out. I was a bit worried about it during some storms but it wasn’t impacted at all.

Started with just myself up thru STEPS 7, then two men for STEPS 8, 11, 14 thru 16, and 18. Most of the entire family joined in from this point on. Preliminary assembly and assembly-STEPS 1 thru 7, 9 thru 10, 12 thru 13, and 17 I did in my garage while waiting for HOA approval and concrete slab completion. (The good news is, there were no missing/damaged parts, save for what I considered to be minor blemishes in the surface of three different boards. Upon final assembly, there were no shortages and surplus in nearly all of the hardware parts). We chose to pre-stain everything from this point forward in the installation. 1st complaint: The sum of the various lap-joints does not produce the same thickness as the original board. Note: Depending on your selection of stains, this can be less noticeable in the final assembly. 2nd complaint: The depth of the lap-joints is often inconsistent, resulting in gaps as large as 1/8 inch. I know of no easy way to camouflage this, Note: I consider both of these complaints to be the result of a quality-control problem. If you choose to follow the Manual (Anchoring Layout pg-3, as we did), this can result in some of the Posts not standing perfectly vertical. To the critical eye, this can be annoying. Suggestion: Follow the Manual (Anchoring Layout pg-3) for a starting point, but before anchoring the base of any Post, tighten all hardware except those affecting the Post alignment. Then, make any fine-tune vertical alignments to the Posts using a carpenter’s level. (If everything has been done correctly up to this point, this should be very minimal). Lastly, anchor the Posts. Caution: I didn’t pay enough attention to the location of the pre-drilled holes in the JOIST and ended up with some of the pre-drilled holes facing down instead of up and on the outside instead of the inside (or vise-versa) of the POST. This will extend the installation time no matter how you choose to solve it. 3rd complaint: Neither of the inside POST (POST P03) were pre-drilled for the CORBEL on one side only as they should have been. Note: This I consider to be another quality-control issue. 4th complaint: Because there is no staggering of the lengths of the PURLINs, all the joints fall on a single SLOTTED-JOIST at each splice point. This leaves you with no attachment to the PURLINs to those two particular SLOTTED-JOIST leaving them less stable than the others. I chose to replace the PURLIN splicing bolt, nut, and washer in four staggered locations across the length of these tow JOIST with a 3” long - ¾” lag bolt and washer making the splice point serve as the anchor point to the JOIST in those four locations. If you are anchoring your Pergola to concrete, I discovered that dipping the concrete anchor screws in thick liquid soap such as hair shampoo before driving them will keep them from seizing up during driving. (Learned this the hard way).

It's a good value and quality compared to other brands. Putting it together was not easy, but it was well worth it. It looks great and it feels very solid. I haven't felt the need to attach it to the ground as it is heavy and will not blow over.

I bought this in spring 2024 and my husband and I installed it in February of this year. We had a concrete slab poured and attached the metal plates to it after building the pergola. This past weekend we had an EF-1 tornado come through our property, winds were estimated at 110 mph, this pergola is still standing and unscathed!!! We had 30 foot trees uprooted and thrown to the ground. We are very impressed with the quality and build of this structure, 100% recommend!!!

I will update this post later with pictures of the finished assembly, but I want to start my review now by saying what a responsive company they are. I had questions about the pergola we bought, and the people who responded were awesome. They answered my quedstions both quickly and thoroughly. I started by unboxing everything in the garage, and then sorting adn counting everything. It was all there, and it all looked great. Then, as the instructions suggest, I used a water sealer on every piece to protect the wood. We still have some assembly work to complete, but then I will update this review with photos and final thoughts. So far, though, it's going very well.

This totally transformed our backyard into a new space to entertain. The size of it gives you so much freedom and flexibility in how you want to arrange your furniture. Now I just wish we lived somewhere warmer and could use it 12 months out of the year!

We bought a 12x14 gazebo and two 12x14 pergolas to occupy our new concrete patio. We have always loved the ambiance of this look and finally found a quality product! We first sealed all of the wood. My husband built the gazebo in two days, the first pergola in 8 hours and the second pergola in six hours. The key was using two a-frame extension ladders. We’re thrilled with the finished project!!!

I purchased 4 of these 10x12's and combined them into one gisnt pergola. it's awesome. Yes you need a minimum of two additional people to assist you. As mentioned in the other reviews some of the holes do not line up. I discovered this early in the build and purchased the appropriate long drill bit. From that point on all of the holes were drilled prior to assembly or drilled when assembled as with the ends. I did have to purchase additional P1 & P2 long & short purlins and add a 20' center redwood purlin of my own to join them. I did not secure the posts to the concrete. the weight alone keeps it in place and will allow me to move it if necessary. The result is spectacular. I even had enough pieces left over to make a 5th pergola. I just needed to purchase 2 additional joists and some P1's & P2's The quality of the wood is great. You just can't get this kind of Cedar anywhere else. Make sure you treat it with water seal preferably before or during or after assembly. Brush or spray works great. I used a 2 gallon garden sprayer. I am in a very dry desert climate and do not expect it rot due to moisture, but just to be safe I did anyway. Yes it may be a chore to build but it's worth it. .

This is a great Pergola. It was delivered with two boards that were day. Called customer service. Very nice helpful staff. Two days later I received two replacements. Spent one day treating all the wood with a wood present stain. Then one day to assemble. Used the BILT app for instructions. Went together like a dream. Great product. Very pleased.