Oh no! We're disappointed to hear this, and want to assure you that your child’s well-being is our top priority. Our team takes extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence. It's our goal to deliver products to you in pristine condition and make sure your baby is comfortable. We take this report seriously and would like to hear more from you. When you get a chance, please give us a call. We can be reached at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST), and look forward to hearing from you. Thank you.