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Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for
Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)
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4.4 out of 5 stars
stars
254 ratings230 reviews
  1. 5 stars72% (184)
  2. 4 stars13% (32)
  3. 3 stars5% (13)
  4. 2 stars4% (11)
  5. 1 star6% (14)

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Showing 11-20 of 230 reviews
Dec 20, 2024
Kim
3 out of 5 stars review

Verified Purchase

Firm

It’s a lot firmer than I wanted

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Feb 23, 2025
Ethan
4 out of 5 stars review

Verified Purchase

Mattress that works for your body

It's great for the back if you have problems with it.

Helpful?4UZ7KAADGA6X13624660922
May 11, 2024
Mattress time
5 out of 5 stars review

Verified Purchase

Good decision purchase

Excellent choice comfortable and durable

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May 13, 2026
anonymous
1 out of 5 stars review

Sagging is the future of this Matress

After 2 years, the Matress will sag in the middle making it uncomfortable. Will look for a matress with a pillow top on both sides so it can be flipped. Avoid serta.

Helpful?4UZ7KAADGA6X13624660922
reply from Serta Team

Hi there, thank you for taking the time to review your Serta Perfect Sleeper Delfino Nights Pillow Top Mattress. Your feedback is valuable to us. We're sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Jun 9, 2026
Tami
5 out of 5 stars review

Still not delivered and zero contact

Do not waste you time or money order through Sam's Club. I have been waiting over a month and they still have no idea where or when this will come.

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Nov 21, 2024
JMO
1 out of 5 stars review

Serta perfect sleeper

We've only had this mattress for 2 months, and it's already sagging in certain spots. It's uncomfortable to the point of causing neck and back pain, and the sound of the "crunchy" springs is annoying as all get-out.

Helpful?4UZ7KAADGA6X13624660922
reply from Serta Team

Hi there, we are sorry to hear about the issues affecting your mattress. We recommend ensuring that the mattress is currently on a bed frame/foundation that is properly supporting the mattress. If the frame fits within our warranty expectations then we recommend reaching out to Sam's Club directly to open up a warranty claim. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948, We hope this helps!

Dec 8, 2023
Fl customer
1 out of 5 stars review

Very bad quality

Only have had this mattress for 3 months and already it is sinking on the area where I lay on every nite. So dissatisfied and disappointed . Very bad quality, can t recommend this to anyone

Helpful?4UZ7KAADGA6X13624660922
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Apr 3, 2026
Shadaey C
5 out of 5 stars review

Mattress Feels Great So Far

It was delivered today and upon initial comfort and feel, it's great! It's also a beautiful mattress with the color and pattern. My last mattress lasted 8 years, so I'm hoping this one lasts longer with the medium firmness.

Review from Serta
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May 23, 2025
Unhappy
3 out of 5 stars review

Unhappy

We purchased this mattress about 6 months ago with box springs. The mattress was supposed to be firm and seemed fine for a while. Now it already has cupping where my husband and I lay. I DO NOT recommend this Serta UnPerfect Sleeper.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Sep 18, 2025
Linda B
4 out of 5 stars review

So far so good

We like the new mattress so far. We hope it lasts a good long time and retains its firmness. I do wish I would have ordered the firm mattress though. But this mattress isn’t too soft. I was just afraid the firm one would be too stiff, like laying on a board.

Review from Serta
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