Good Morning Jorge and thank you for sharing your feedback. We want our diapers to perform at their best for your child, so please call us, at your convenience so we may learn more and obtain helpful manufacturing lot code information. Our number is 888-301-0332

Good Morning James, So sorry for this experience. Keeping your child comfortable and secure is very important to us. We'd like to learn more about the case you purchased and see what we can do to help! When you get a chance, please feel free to contact us on 888-301-0332