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Customer reviews for Member's Mark 6' Pre-Lit Prismatic Snowman for
Member's Mark 6' Pre-Lit Prismatic Snowman
4.5 out of 5 stars
stars87 ratings37 reviews
  1. 5 stars77% (67)
  2. 4 stars7% (6)
  3. 3 stars7% (6)
  4. 2 stars5% (4)
  5. 1 star5% (4)
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Showing 31-37 of 37 reviews
Nov 16, 2023
CeCe707
2 out of 5 stars review

Beautiful but poor quality

Finally assembled the snowman. It's beautiful but the quality is disappointing. The eye was broken as well as the nose. Other than that it was easy to assemble.

Helpful?5JS9TFTKH92913623512925
Oct 29, 2023
Rod123
3 out of 5 stars review

Fantastic

I got this for my birthday in October. Just put it together today and there are some cracks in that arms and both arms don't light up. Unfortunately I will have to take it down and get a new one.

Helpful?5JS9TFTKH92913623512925
reply from Member's Mark Team

We are sorry to hear abut your experience with the Member's Mark 6' Pre-Lit Prismatic Snowman, Rod. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

Dec 18, 2023
BFair
3 out of 5 stars review

Replacement Part Customer Service Is Lacking!

The snowman is beautiful, but I have been trying to get a replacement nose for this snowman since 11/17/2. I called the 800 # included with the snowman & left a vm, I was given another # when I called Sams on 11/17 & was promised a credit for my inconvenience, no nose no credit. I am very disappointed!

Helpful?5JS9TFTKH92913623512925
reply from Member's Mark Team

We are so sorry for the lack of follow-through, BFair. Please call the Member Support at (888) 301-0332 so we can help you get this sorted out.

Feb 18, 2024
Haley
2 out of 5 stars review

Cute, but it doesn't last.

I bought this as our "big purchase" for Christmas in our first home. It was absolutely beautiful! I will say it was a HUGE pain to put together as it is flimsy and not great quality(it's 90% plastic). It took me almost 2 hours to put it together and it didn't exactly fit together very well so I had to man handle it. Secondly, it's bulky and takes up a lot of space. So if you don't plan on taking it apart and putting it back together each year, make sure you have lots of storage space for it. Lastly, I live in the Midwest, so those of you who do live in the Midwest know our winters are very unpredictable! Well, I didn't have it out for 1 season, and the winter wind pulled the stakes out and broke the nose on it... to say I was disappointed is a huge understatement considering how expensive this was! I tried to fix it back up, but the wind knocked it over again and bent the head. Needless to say, it's super cute if you're keeping it as an indoor decoration, but as for outdoors, I wouldn't recommend it.

Helpful?5JS9TFTKH92913623512925
Nov 28, 2023
SUBU
2 out of 5 stars review

Arms do not light up, never received replacement

This snowman is gorgeous however the arms do not light up. I have contacted customer service at everstar.biz several times was promised a replacement part. Never received it and now they will not answer the phone or emails. For this amount of money it should work and customer service should respond.

Helpful?5JS9TFTKH92913623512925
reply from Member's Mark Team

We're sorry to learn about your experience, SUBU. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Nov 24, 2023
Jag
5 out of 5 stars review

Obsessed!!

I bought this a month ago and my only regret is not buying the whole collection! Even more beautiful in person.

Helpful?5JS9TFTKH92913623512925
Sep 15, 2023
Michelle
3 out of 5 stars review

Stunning

Very beautiful and colorful. The directions were spot on. This piece is well made. I also bought the Raindeer Family and hope the tree and arch come back in stock. I cannot wait to put this out when it gets closer to Christmas.

Helpful?5JS9TFTKH92913623512925
reply from Member's Mark

Michelle, we are happy to hear you are pleased with your purchase of the Member's Mark 6' Pre-Lit Prismatic Snowman. Keep an eye out on SamsClub.com for the tree and arch. We hope you enjoy the Prismatic Collection for years to come.