Hi Dale, I can understand how disappointing it must be when something that should be convenient ends up causing more hassle, especially when it's not working as expected. We are here to help. I have shared a Samsung link below to help with the production of ice for your ice maker. The link has hyperlinks that can be visited for additional help. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough I have shared another Samsung link below to help with the ice dispenser you have experience with. The link has an embedded video that we recommend watching in full. Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense We recommend replacing the ice tray by visiting the website of our parts and accessories authorized distributor shared below. https://samsungparts.com/pages/supports Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147816526 to help our team pull up your information. Leo

Greetings! We would love to help you with your ice maker experience. Below is a link to help with your ice maker not making enough ice. We recommend watching the embedded video in full. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough This refrigerator model is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period (starting from the date of original purchase). 1. One (1) year of parts and labor. 2. Five (5) years of parts and labor on a Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing). 3. Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance with the ice maker and warranty, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146030558 to help our team pull up your information. Leo

Hi LIz A! You can find tips on how to get the most ice production from the ice maker in this link: https://bit.ly/30d5cph. ^Jecca