We value your opinion and appreciate you sharing your experience with your dishwasher. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01000962/

Hi Halcylon, We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher won’t clean the dishes. Don't worry we will surely notate your feedback about this matter. I highly recommend checking on this link for basic troubleshooting guides: Dishes are not clean after the Samsung dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/ You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime. https://www.samsung.com/us/support/answer/ANS00076793/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144353924 Thank you for choosing Samsung. Have a great day. -Trisha-