We're sorry to hear you had this experience. We go through many quality checks through the manufacturing process to ensure complete and functional diapers. Please call us at 1-800 726-7377 for assistance. We're happy to help you.

We're very sorry to hear you and your baby went through that, Terry, and we do hope that his symptoms have improved. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists, and safety experts through every step of the manufacturing process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms. We'd like to learn more to share this with our Quality Team and see how we can help further. When you have a moment, please give us a call at 1-800-726-7377.

As a Mom of Three, you most likely know that babies come in a variety of sizes and shapes. Our Swaddler sizes are organized by weight, but you’ll notice the weight ranges overlap. For example, Swaddlers Size three covers babies 16-28 pounds, but a size 4 starts at 22 pounds and goes to 37. This overlap is intentional, as a baby that weighs 22 pounds may be more comfortable in a size 4, if they’re more rotund on the bottom than in other places. We’d be happy to talk further with you about this if you have any concerns, and help you get the best Swaddlers for your little one. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

We're sorry to hear you're experiencing that. We want you to know the diaper your baby used is safe. Some babies outgrow the absorbency before they outgrow the fit and this could be an indication they need to move to a more absorbent version or larger-sized diaper. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377. We're happy to help you.

We're sorry to hear the tabs are breaking, Stacy. We have many quality checkpoints during production to make sure every pack reaches you in perfect condition. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.