We are sorry to hear about your experience with your Free Country product. You may have received a defect. If you wish to return the garment, you may contact Sam's Club member service team for either an exchange or refund. Link here: https://help.samsclub.com/?xid=ftr:help-centerIn most cases, they will be able to help you quickly and most efficiently.So far, we have not received any comments of zipper issues with this style. I’ve forwarded your comments over to our quality control team for review.We’d be more than happy to look into this issue further.If you can, please email the merchant directly with your order#, packing slip and image of the item received. Hope this helps!