Hi K Young, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your expectations are not met with your new device. We have provided a link to your full manual to help you with the steps to change the settings for your audio profile to best align to your preferences. We have also shared a link to an article to help you troubleshoot the audio quality if you believe your device is not operating as intended. Lastly, we have provided a link to the Samsung Support Team if you wouldlike to discuss your experience further or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Jeff, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you every day. Without knowing what information was given regarding your return, we have provided a link to the Samsung Support Team if you have additional questions or would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Matt R, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand our customers have different preferences for the comfortable fit of their device. Without knowing what your experience has been specifically with the fit, we have provided a link to an article to help you with the optimal placement of your earbuds. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Pflores1612, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are always happy to help our customers troubleshoot any aspect of their device that is not meeting their expectations. We have provided a link to an article to help you with the optimal placement of the earbuds. We also recommend performing a fit test while wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have also included a link to the Samsung Support Team if you have questions or believe any aspect of your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Mack, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have a superior listening experience with your device. We included two links below to articles to help with the audio quality and connetion of your device. We have also provided a link to the Samsung Support Team to help you troubleshoot further if necessary or review all additional options available with your device. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages