Hello Hound, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We would be more than happy to help you get your earbuds connected to your device if you would like. We have provided a link to two articles to help at your convenience. We have also provided a link to the Samsung Support Team for additional questions or assistance if necessary. Thank you for being a Samsung customer. -Elizabeth Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Pflores1612, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are always happy to help our customers troubleshoot any aspect of their device that is not meeting their expectations. We have provided a link to an article to help you with the optimal placement of the earbuds. We also recommend performing a fit test while wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have also included a link to the Samsung Support Team if you have questions or believe any aspect of your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Matt R, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand our customers have different preferences for the comfortable fit of their device. Without knowing what your experience has been specifically with the fit, we have provided a link to an article to help you with the optimal placement of your earbuds. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hey Erma, we are grateful to you for taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand our customers have different preferences for their listening experience with their device. If you haven't done so already, we recommend adjusting the settings in the Samsung Wearables App under equalizer. We have also provided a link to the Samsung Support Team if you believe there may be an underlying matter causing this frustration with usage. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages