Hi there Chaps, we appreciate your sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality and features of your device. We have provided a link to an article to help you troubleshoot the sound you mention hearing when changing audio settings. We have also included a link to the Samsung Support Team if additional assistance if this matter continues. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Salutations Droid206, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Be sure to glance over the article that I have linked below with the title, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps you can do unassisted. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Feel free to reach out to Samsung Support if you have any additional feedback to share with us or if you would like further assistance. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01208805/