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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro
4.6 out of 5 stars
stars
7,084 ratings7,073 reviews
  1. 5 stars72% (5,124)
  2. 4 stars19% (1,349)
  3. 3 stars5% (327)
  4. 2 stars2% (153)
  5. 1 star2% (131)

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Showing 3,851-3,860 of 7,073 reviews
Jul 22, 2023
Hamal66
1 out of 5 stars
1 out of 5 stars review

Terrible

Update: I'm reading and I see that Samsung claims to have interchangeable buds, at the same time customers say they don't have it, mine don't have it either so it makes me think that there is a very bad quality control of Samsung or they are selling used headphones.. what a shame, I also forgot to mention that the box is difficult to open especially at night (all its sides are the same) you have to keep turning it and trying until you open it, the same thing happens to charge wireless in the dark you can't tell if it's up or down Bottom line, this really is one of Samsung's worst products. keep your old headphones, don't waste your money and be happy

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
reply from Social Commerce

Hi Hamal66... Thank you for your thoughts on the Samsung Galaxy Buds2 Pro earbuds. Your opinion is appreciated as we continue to bring our consumers the best in design and functionality. Samsung earbuds come with small, medium, and large ear tips in the box. I've attached some videos from our YouTube channel that should help you better understand your new earbuds. Please feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany How to customize and use touch controls on your Galaxy Buds2 Pro and Buds2 | Samsung US How to change the ear tips on your Galaxy earbuds | Samsung US How to customize the noise control features on your Galaxy Buds2 Pro and Buds Pro | Samsung US Galaxy Buds2 Pro: Official Film | Samsung Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung smsng.us/Samsung-Support

Nov 13, 2023
Samsunguser1945
2 out of 5 stars
2 out of 5 stars review

The ups and downs

[This review was collected as part of a promotion.] Ups - Easy connections to my Samsung phone and tablet. I can switch between them smoothly and connection is fast and the devices don't forget them. I have a work iPhone that they work with well enough. Downs - These fall out of my ears too often, rain will activate touch function, the mike stopped working before one year, and the charge port of the case clogs to easily when stored in pockets.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
reply from Social Commerce

Hi there Samsunguser1945, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the smooth connection and ease of transfer between your Samsung devices. We would love to help you troubleshoot the difficulties you mentioned to enhance your overall experience with your device. With regards to the fit, this device should have come with additional ear tips in a larger and smaller size to help with the overall fit. We also have available on our website foam conform ear tips. Given the stated time of ownership being under a year your device is still under warranty and we can assist you with a warranty claim for the microphone of your device. If you enjoy keeping the case in your pocket but are finding the charging port to become clogged with lint or other material, this charging case is compatible with wireless charging or we have available protective covers for the charging case. We have provided a link to the Samsung Support Team to assist with the warranty claim. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Dec 12, 2023
samiam185
5 out of 5 stars
5 out of 5 stars review

Fits well and sounds great

[This review was collected as part of a promotion.] I've had the gear icon x, buds +, buds live, buds 2, and now the buds 2 pro It's a clear improvement from the previous generations and it fits well even without fins like the buds + Active noise cancelling works really well and so does ambient sound It's nice that Samsung kept the same case design/size so I can use the same 3rd party covers I had for the buds live/ buds 2

Review from Samsung US
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Dec 5, 2022
James
2 out of 5 stars
2 out of 5 stars review

Defective Cash, Buds are Okay

[This review was collected as part of a promotion.] First buds pro I picked up, the case would not wireless charge, had to return defective. Second buds pro I picked up, the case charges briefly but haven't confirmed if it'll do a full charge from 0. Many complaints on forums about the charging case not wireless charging. Other than that the buds itself is fine.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
reply from Social Commerce

James, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are happy to hear you were able to get your charging difficulty taken care of with your charging case. The light indicator on the case should help you determine when they are fully charged, from red to green, and ensure it is working properly. Please feel free to reach out to us at any time with further feedback or questions regarding your Samsung products. –Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

May 13, 2024
Wepwawet5
4 out of 5 stars
4 out of 5 stars review

Good bur not yet great.

[This review was collected as part of a promotion.] I like the buds pro it does over a lot of good features such as the ambient sound option and voice detect. However I can't give it a 5 because the voice detect does get very inconvenient when you are someone who likes to sing along to songs and all of a sudden your noise canceling jam session turns into an awkwardly aware of how the world hears your concert ambient sound karaoke. Also I own the buds FE and I feel like those have a much more dynamic low end as far as bass in songs than these pros do. Solid headphone but with the FE buds being over half the price I'm going to say they are a MUCH better value

Review from Samsung US
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Nov 13, 2023
jdjeannot
5 out of 5 stars
5 out of 5 stars review

Didn't expect the noise canceling to be so good.

[This review was collected as part of a promotion.] I mostly use my buds for work calls and playing back music over while I play my drum set. The only thing I don't like is the touch commands every time I keep touching the wrong place and it won't do what I want it to do. But I guess that a user error there.

Review from Samsung US
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May 1, 2023
Logfitz
4 out of 5 stars
4 out of 5 stars review

Great sound

[This review was collected as part of a promotion.] These are probably the best earbuds around because of the wonderful balance between clear mids and highs and a powerful base all packed into a small design. I've often found that these earbuds will last about 8 hours of non-stop music and with a quick 10 minutes in the charging case you're good to go for another hour or two. I've often found that my earbuds can go a few days without needing to be charged. The combination of all the features the audio quality and the and the overall polish that Samsung has put on these I would say these are some of the best earbuds on the market.

Review from Samsung US
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Mar 22, 2023
equestriancolt
5 out of 5 stars
5 out of 5 stars review

GREAT SOUND QUALITY

[This review was collected as part of a promotion.] Mainly use my Samsung Buds for Work listening to music. I am absolutely amazed at the quality of the sound and even the bass they put out for the size and what they are, I was very skeptical about them coming from a Bose Headset but am Sold and very impressed. The only con so far is they don't get as loud as I would like them, don't get me wrong they do get loud, but some songs I enjoy BLOWING OUT MY EAR DRUMS. And I wish they had better battery life. But it is what it is, and over all I would definitely recommend Them to anyone looking for great sound quality ear buds.

Review from Samsung US
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Aug 26, 2024
DriftGr86
5 out of 5 stars
5 out of 5 stars review

Some of the best headphones on the market.

[This review was collected as part of a promotion.] I went from the first Galaxy buds Pro to these and wow what a difference in Sound Quality and battery life. These are worth every penny. If you aren't into the new design of the Buds 3Pro, these are keepers. A Perfect set of earbuds.

Review from Samsung US
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Aug 21, 2023
SHOPPER23
5 out of 5 stars
5 out of 5 stars review

Awesome ear buds

[This review was collected as part of a promotion.] I had these earbuds for about 4 months now and I really enjoyed them. I had the 1 gen pro buds and I can tell you I notice a difference. 1) the ambient sound is way clearer and doesn't make the white noise sound like the the 1st pros. When using the ambient mode on the pros 2 it's like you don't even have them on. I love that 2) noise cancel is very good. It's insane how much noise is blocked out. I'm very pleased with my purchase and can't wait to see what samsung does next!

Review from Samsung US
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