Hey Bebe! Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. The Buds2 Pro offers impressive features, including AI assistance directly in your ear, Intelligent Active Noise Cancellation, and enhanced 360 Audio for an immersive listening experience. They also provide a secure and comfortable fit. We understand that comfort is a key factor in your listening experience, and we hate to hear they feel bulky and uncomfortable for you. The Galaxy Buds2 Pro is designed to offer a snug fit with a compact profile, but ear fit can vary depending on individual ear shapes. You may want to experiment with the different ear tip sizes included in the package to find the best fit for better comfort and to minimize slipping. Additionally, cleaning the ear tips and earbuds can help maintain their grip and feel. If the discomfort persists, we suggest checking out our support page attached for tips on wearing the Buds2 Pro correctly. Thank you for sharing your thoughts, and we’ll pass your feedback along so that we can continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003618/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Jdelfi, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy tohear you are enjoying the audio quality and features of your new earbuds. We would love to hep you troubleshoot the battery and help you maximize your experience. We have provided a link to an article to help you in this endeavor along with a link to the Samsung Support Team to offer assistance at any time if you believe your device is not functioning properly. Thank you for b eing a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Dylon5985, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We completely understand how frustrating it is to have earbuds that are not fitting as expected and causing interruption to your listening experience. We have provided a link to an article to help you with the fit of your earbuds, and recommend using the Samsung Wearables App to perform a fit test with your earbuds. We have provided a link to the Samsung Support Team if you would like additional assistance with the fit or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages