Hi there Cleo, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your listening experience with your device is to you and we'd be happy to help you troubleshoot any aspect that is causing disruption or frustration. We have provided a link to an article to help you troubleshoot the ANC feature. We also recommend going in to the settings of your Samsung Wearables App and adjusting the equalizer setting to the audio profile that best aligns with your preferences. We have also included a link to the Samsung Support Team if you have any additional questions or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages