Thank you for sharing your thoughts on the Galaxy Buds2 Pro, Nelly. The Buds2 Pro provide studio-quality sound that is not just for professionals. They offer an immersive listening experience that begins with full 24-bit audio, ensuring clear and rich sound. With Intelligent Active Noise Cancellation, you can hear what matters most because it effectively reduces even the loudest sounds. Whether you are enjoying music or taking calls, the Galaxy Buds2 Pro help you focus on what is important while minimizing distractions. We appreciate your feedback regarding the ringing noise in ambient or noise-cancelling mode. When using features like Active Noise Cancelling (ANC) or Ambient Sound, the sub microphone may pick up sounds from the environment. This can create a beeping or howling noise when wearing, removing, or adjusting the earbuds, especially if the sub microphone is accidentally covered. To enhance your experience, try to ensure that the sub microphone remains unobstructed while using the earbuds. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of purchase or within 60 days of device purchase at samsungcareplus.com. Your comfort and enjoyment are important to us. If this continues to be your experience, please be sure to reach out to us at Samsung Support. Thanks again for your input! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your candid feedback on the Galaxy Buds2 Pro, Jako! We’re thrilled to know that you find the controls easy to use and appreciate the sound quality and comfort they offer. Regarding the fit during intense workouts, we understand how important it is for earbuds to stay securely in place. The Galaxy Buds2 Pro features an ergonomic design and a range of ear tip sizes to help ensure a snug fit, so we encourage you to try different options to see what works best for you. We’re proud to provide one of the best audio experiences available, and we appreciate your feedback as we continually strive to improve our products. If you have any further suggestions or need assistance, please feel free to reach out to us at Samsung Support. Happy listening! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus