Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for
Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)
4.4 out of 5 stars
stars253 ratings229 reviews
  1. 5 stars72% (183)
  2. 4 stars13% (32)
  3. 3 stars5% (13)
  4. 2 stars4% (11)
  5. 1 star6% (14)

Member photos

Sort by |
Showing 11-20 of 229 reviews
Sep 7, 2024
Nora Charles
5 out of 5 stars review

Upgrade from old Sleep Number

I have had the Delfino queen firm mattress for two weeks. I went from a 12-year-old Sleep Number to this. I am happy with the mattress. I wonder if I should have gotten the medium instead of firm, but it may have been too soft. The mattress works well with an adjustable base. I feel like I am sleeping better, and my spine is straighter. It was on sale so that was a plus. Delivery was good. I would recommend this mattress.

Helpful?4UZ7KAADGA6X13616220065
Jun 18, 2024
jk
1 out of 5 stars review

Dissatisfied Customer

My mattress and box spring was delivered 06-13-24. Serta sent a 5" box spring instead of a 9". The mattress is not level. You sink down on the side I am sleeping on, and it is firm on the other side. I am very surprised at my experience since the reviews are so good. I would like to have a representative from Serta to examine this mattress. Also, when I talked to customer service, they tell me to send pictures via email. I do not know how to do that.

Helpful?4UZ7KAADGA6X13616220065
reply from Serta Team

Hi there thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing, it is standard to need to send photos of the issue if a warranty claim is being evaluated online. Our best recommendation is to take photos of the issues with your phone, and then send the photos by attaching them to an email that you also make on your phone, please reach out to Sam's Club directly for more direct assistance. We hope this helps!

Oct 31, 2023
Tired and unrested
2 out of 5 stars review

Going agains the reviews, perhaps this was a lemon

Bought this mattress 3 months ago from Sam's. Easy delivery to our garage where we let it aired out of any smell. Placed it in the bed and it felt soft from the day one. Overnight, my hip was sunken and I woke with a back pain. Tried it for many nights, and it never got better. Assuming this might have been a lemon, but I am moving on to something different.

Helpful?4UZ7KAADGA6X13616220065
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jan 7, 2025
Bear
1 out of 5 stars review

Not thrilled

So i received my mattress set and with in 2weeks i finally set it up on my frame and my box spring has a hole in it , reached out to customer service to replace it ⁴ thats four times! and never got a reply Sam's place the blaim on serta mattress. Here is the reason why the store doesn't supply mattress anymore NO ACCOUNTABILITY AND POOR CUSTOMER SERVICE! Not buy online

Helpful?4UZ7KAADGA6X13616220065
reply from Serta Team

Hi there, we are sorry to hear about your issue with your mattress. For online Sam's Club purchases these are handled by an internal Sam's Club Team at Serta. This team can be reached at 888-802-2948 and can assist with online orders and should be able to help point you in the right direction for filing a warranty claim. We hope this helps!

Feb 3, 2026
RUTH
1 out of 5 stars review

it's been only a week but my anxiety is going up I can't move freely. i don't recommend anything that has memory foam. it's hard to explain, i purchased the medium its much more firm, then I expected, but yet it sinks in and then it makes it hard for you to turn while sleeping, Even the wake!!!

Helpful?4UZ7KAADGA6X13616220065
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress. Your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance on a possible return or exchange please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Dec 12, 2023
Tc
5 out of 5 stars review

Verified Purchase

Quality Mattress!

Great investment so far! Very comfortable, firm and plush !

Helpful?4UZ7KAADGA6X13616220065
Jun 9, 2026
Tami
5 out of 5 stars review

Still not delivered and zero contact

Do not waste you time or money order through Sam's Club. I have been waiting over a month and they still have no idea where or when this will come.

Helpful?4UZ7KAADGA6X13616220065
Apr 3, 2026
Shadaey C
5 out of 5 stars review

Mattress Feels Great So Far

It was delivered today and upon initial comfort and feel, it's great! It's also a beautiful mattress with the color and pattern. My last mattress lasted 8 years, so I'm hoping this one lasts longer with the medium firmness.

Review from Serta
Helpful?4UZ7KAADGA6X13616220065
Apr 17, 2026
Angela G
5 out of 5 stars review

Great mattress

Just wanted you to know that the type of mattress( medium morning slumber was not listed. I picked the Delino mattress top medium as substitute

Review from Serta
Helpful?4UZ7KAADGA6X13616220065
May 23, 2025
Unhappy
3 out of 5 stars review

Unhappy

We purchased this mattress about 6 months ago with box springs. The mattress was supposed to be firm and seemed fine for a while. Now it already has cupping where my husband and I lay. I DO NOT recommend this Serta UnPerfect Sleeper.

Helpful?4UZ7KAADGA6X13616220065
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!