We're so sorry to hear your laundry was left stained, and would like to help. Rewashing the stained garment with your detergent and favorite stain treater should help with stain removal. It's important to not over load the machine, or to use the scent beads in a liquid dispenser. For best results, add the beads directly into the drum of your washer before adding clothing, etc. and before starting the wash. So we can help you further, please give us a call at (800) 688-7638.

Thanks for sharing. Based off of your review, we'd like to learn more on what we can improve on. If you'd like to share more with us, please don't hesitate to give the Downy Team a call at (800) 688-7638.