Purchased your 10,000kw unit a year ago through Home Depot and was installed by electrician recommended by Home Depot. It was very expensive having new panel put it, etc. In the past year it has come on about 6 times and has worked well. During last ice storm noticed it was loud and sputtering snd seemed like it was ready to stall out. Propane tanks are full. This morning with Nor’easter it came on but sputtered loudly and ran unevenly and sounded like it was ready to stall out. Ran outside to shovel around it to make sure it was clear of snow. Furnace and lights kept dimming as it sputtered. Disappointed to have problems so soon. I will be paying this off for a couple more years so needing somebody to fix what is wrong is discouraging so soon after purchase. Cannot recommend this product if these problems persist.

Why did I pick a Generac Standby Natural Gas generator? There are many reasons. First, I purchased my first 15 KW Generator Standby Generator, Model 04760, in 2005. It has been through many power outages over the years and has come on overtime. Secondly, this year with Hurricane Irma, we lost power for over 60 hours and my Generac Generator worked continually with no problems. I had AC, lights, refrigerator, stove and everything else while most of my street did not. Could not ask for a more reliable unit. Thirdly, having Natural Gas to the generator provides the needed fuel without refilling anything tank. Fourth, the Automatic Transfer Switch worked just like it was design to do. This is some of the reasons, I had a new Generac 22 KW generator installed this past week. It quieter when running and Exercise Timer provides the necessary exercise of the generator on a week cycle. This is great for the unit living near the beach. Also, the new Hurricane pad is great for us that live in Florida. Could say more for the wonderful Generac Standby Generator. John Hilliard

The installation process went without a hitch. Completely a one step process of selecting a Contractor for the entire job. I bought the full system plus propane tank and it was all installed in one morning with no problems including trenching for the gas line of 90 feet. The system started right up and they instructed me on the use of the system very clearly. The simplicity was astounding and the features of surge protection and load dropping and addition fully automatic. I was impressed. Never in my 80 years have I seen such an install of this complexity go so smoothly.

We had our 22Kw generator installed last fall just in time for hurricane season. The Carolina's get a lot of hurricanes that affect the inland areas as well as the coast. Plus our ice storms cause a lot of power outages. It is really reassuring having the Generac. We can stay cool in the heat and warm when cold.

We live on Long Island and this year we had another major outage from a hurricane. It wasnt as bad as Sandy when parts of our neighborhood were out for 2 weeks but it pushed us over the edge to finally invest in the generator. So far really happy with the product and the people from Mohrmann Electric who installed it did a terrific job especially since the Town we live in is difficult with permitting, historic district, etc. Highly recommend to anyone considering a standby generator...

This 14 KW Generator was installed on 12/8/21 by (3) installers with completion after about 6 hours. The installation looks professionally done. The generators WiFi module was connected to my WiFi and a simulated outage was successfully completed with the generator automatically being energized. The simulated outage was recorded on the Mobil Link 'Status' page. The Mobil Llnk App was showing a 4 - 6% signal strength. Three days after the installation, we had a 40 hr outage due to high wind and the generator performed flawlessly, but the WiFi Mobil Link, not so good. The operation of the generator during the actual outage was not recorded on the Mobil Link status page. I checked the signal strength of several of my devices at the generator site and they all picked up a full signal in comparison to the generator WiFi Module's 4-6% signal. A subsequent call to the installer resulted in my being redirected to the Mobil Link 855 number with a request to pass anything I learned back to the installer for their education. The first call to Mobil Link concluded with a recommendation that I needed one of their recommended WiFi extenders because the generator WiFi Module doesn't work well with dual band WiFi systems such as the GoogleNest mesh system I have. After purchasing and installing a TP Link N300 extender, I upgraded my signal strength from 6% to 20% for the WiFi Module and with a recent update to the Mobil Link app increasing it to 28%. Since this was still well below the 40% signal strength that is recommended in an article at the Mobil Link Tech Support website, I called their Mobil Link 855 number again with my previously opened case number and was told they didn't have any further recommendations to improve the WiFi signal and 28% was probably good enough to avoid disconnects. I think this should have been a turn key installation with the installer assessing what is existing at the proposed installation site, quoting what is required to make the system work as recommended (including the WiFi Module) and then assuring it does so when the installation is completed. I think there needs to be a WiFi antenna external to the generator housing, but apparently Generac doesn't yet.

Hightower Electric was an excellent choice for obtaining our Generac standby automatic generator system. Mike Lowrey explained the correct sizing of the generator needed and dealing with local gas utility. He obtained the permits from the township, kept us informed of schedule progress, performed the work on the agreed date and scheduled the two township inspections required before final acceptance. He offered as an add-on option a replacement of our home's old main electrical panel box with new circuit breakers and proper grounding. There were no surprises, in terms of project scope, schedule and cost.

The 24KW Guardian is a perfect match and will handle everything we have during an outage. We used Current Electrical Services (Lacey Springs, AL) for the purchase and install. They were the best price out of four Generac recommended companies. Mike Coons was very thorough when it came to explaining capabilities and answering questions. Patrick and his crew only took 5 hours to install the generator and transfer switch. They cleaned up before they left. The install looks great!

Out generator was installed while we were experiencing 2 hurricanes! We were blessed to not be without power and have not used our generator as of yet, but there is another hurricane set to make landfall within the next few hours so we are happy to be set up and ready.

Bonney installed a Generac generator at my home and the quality of the installation and their professionalism and courtesy far exceeded my expectations. They were very clear about the cost and timeline and communicated with me on a regular basis. Also, I never felt pressured to make a quick decision regarding the contract. The particular team that came to my home (Michael, Cole, Kim and Jonathan) were beyond polite and treated me and my property with the utmost respect. I was astounded that, after digging large trenches and creating a pad, they were determined to restore the ground around the generator exactly as they found it, including redistributing the decorative bark. After the installation, Cole carefully led me through the information I needed to know in regards to assessing the generator's status and how to reset it if necessary. I cannot speak for Bonney's other services, but am confident that they excel in those areas as well. All in all, I would recommend Bonney above any other company in my area and would not hesitate to use them in the future.