Greetings! It is entirely justifiable to feel disheartened when a high-value appliance falls short of anticipated standards, particularly within your period of ownership. We are here to help. I have shared a Samsung link below to help with your experience with the ice maker. The link has hyperlinks that can be visited for additional help. The link has an embedded video that we recommend watching in full. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Most Samsung refrigerators are “fingerprint-resistant,” which means they’re made to help hide smudges and oily marks from your fingers. But that doesn’t mean they stop all fingerprints. If your hands are a little wet, greasy, or have lotion on them, some of that can still stick to the fridge. Also, the more you touch and clean the fridge, the more the special coating can wear off over time. So even though it’s made to stay cleaner, it might still show smudges, especially in places you touch a lot, like the handles or the doors. To help with maintaining a clean refrigerator, I have shared a Samsung link below. The link has four scenarios, we recommend going through them. The link has hyperlinks that can be visited for additional help, and it also has an embedded video that you can watch in full. Routine Refrigerator Maintenance: https://www.samsung.com/us/support/answer/ANS00091582/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149093924 to help our team pull up your information. Leo

Hi There, Thank you very much for your feedback on our products. Rest assured that we are actively working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly