Hey there! Glad to hear you're enjoying your microwave overall! The backlit keypad would definitely be a helpful addition, and we appreciate your feedback—it helps us continue improving for you and the entire LG family. If you ever need tips or have questions about features, send us a private message on social media @LGUSSupport. We’re here to help! Hope you continue to enjoy your microwave! ^Diego

Hi Bruce, the good news is you can try a few troubleshooting steps at home without needing a technician. Please try the following: 1. Check Power Supply: Ensure that the microwave is properly plugged into a working outlet. You can test the outlet with another device to confirm it's functioning. 2. Inspect the Door: Make sure the microwave door is closing securely. If the door is not fully closed, the microwave may stop working as a safety feature. 3. Reset the Microwave: Unplug the microwave for about 5 minutes, then plug it back in. This can help reset the internal electronics. 4. Ventilation: Ensure that the microwave is properly ventilated. If it overheats due to poor ventilation, it may shut off automatically. 5. Check for Error Codes: If error codes are displayed, please refer to the user manual for specific troubleshooting related to those codes. If you still have any concerns after following these steps, feel free to send us a private message on social media at @LGUSSupport. We would be more than happy to explore additional options with you. ~Ivy

Hi, there. Thank you for reaching out regarding your LG Microwave (MVEM1825F) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. Rest assured, we will do everything possible to expedite the process and minimize further occurrences. Your feedback is invaluable to us, and we will certainly consider it as we continue to improve our products and services. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there, thank you for sharing your review of the 1.8 cu. ft. Smart Over‑the‑Range Microwave, model MVEM1825F. We’re glad to hear it’s been a great addition to your kitchen. The sleek design and reliable performance really make everyday cooking feel easier, and it’s wonderful to know you’re enjoying both the look and how well it works. If you ever need assistance, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Hi, Heidi. Thanks for sharing your experience with the LG Microwave (MVEM1825D) model. It’s great hearing how much you’re enjoying the look and performance of your microwave, especially how easy it is to clean and how well it fits into your kitchen. This unit is designed with a sleek finish, strong heating performance, and a smooth interior that makes everyday cleanup simple, so it’s wonderful knowing those features are standing out for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hi Robert, thank you for sharing your feedback on the MVEM1825F. It’s great to hear the microwave has been heating quickly and delivering strong performance right from the start. Finding a unit that works well and fits seamlessly with your other LG appliances is always a win. For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team – Rich

Hey Shay. Thanks for your feedback on your LG microwave. It’s great to hear it’s delivering fast, even heating, which makes mealtime easier. Phenomenal performance is exactly what we aim for. The smart features are a modern touch that adds real convenience. For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for making LG a part of your kitchen!​​ ^David

Hey Dave. We’re so glad you’re enjoying your new LG microwave! 😊 It’s always great to have a reliable upgrade, and with all those incredible cooking options, your meals will surely be a hit. If you need any tips or have questions, private message us on social media @LGUSSupport. We’re always here to help! ^David