We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your openness, and for bringing this issue to our attention. ~Tanisha

Hello there, GLORIA. Thank you for sharing your experience with us regarding the delivery of your LG 1.8 cu. ft. Over-the-Range Microwave. We understand your inquiry about the delays and that the product didn't arrive as expected. Your feedback is important, and we'd like to assist you further. For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

Hey there! We want to help get the oven light for your LG microwave replaced so that you can get back to enjoying it. Please send us a private message on social media at @LGUSSupport with your contact info, model number, and details about the light you need replaced, and we'll be ready to look into this further with you! *Josh

Hi there! Thank you so much for sharing your detailed feedback. We’re really happy to hear you’re enjoying the sensor features and how well your microwave is working so far. We truly appreciate your thoughtful comments about the vent fan and halogen light—your suggestions are important to us, and we’ll make sure to share them with our team. If there’s anything else you need or any questions come up, please don’t hesitate to reach out. Thank you for choosing LG!

Hello there. Thanks for reaching out. We thank you for that feedback. Customer feedback helps LG improve its products as well as its Customer Service. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

We believe in providing you with quality products, so when we heard that your LG Microwave's door melted inside, we became very concerned because safety is our number one priority! This is not what we want for you. We'd love to look further to rectify this situation. So, please send us a direct message via Facebook or Twitter using the hashtag @LGUSSupport, and include the microwave's model and serial numbers. We look forward to hearing from you! ~Rita

Hello, we appreciate you getting in touch with us. Thank you for being a valued customer. Your trust in LG brand has been a huge factor in the brand success and we are deeply appreciative of it. Your patronage has been invaluable, and we are forever grateful for it. Thank you for your continued support. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.