Hi Jinnie, thank you for sharing your experience. We understand how important both style and performance are, and it’s great to hear your 1.8 cu. ft. Smart Over‑the‑Range Microwave MVEM1825F delivers the modern look and fast, efficient cooking you were hoping for. If you ever need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your openness, and for bringing this issue to our attention. ~Tanisha

We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha