Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

Hi. Thank you for sharing your experience with your LG Microwave. Your feedback about the microwave not powering on and the challenges you've faced navigating the warranty process is important and helps highlight where support expectations may not have been met. For reference, you can explore LG microwave support and troubleshooting resources here: https://www.lg.com/us/support/products/microwave-ovens. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this power and warranty service issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello there. Thank you for taking the time to share your positive feedback on your LG microwave, model MVEM1825F! We're delighted to hear that it meets your expectations and that you find it easy to use for cooking and heating up your meals. If you ever have any questions or need assistance with your LG microwave or any other LG product, please don't hesitate to reach out. We're here to help and provide support. You can also connect with us on Facebook or Twitter at @LGUSSupport for more information and tips. We appreciate your support of LG products and hope you continue to enjoy the convenience it offers in your kitchen.

We’re happy to know that you had a 5-star experience with your LG 1.8 cu. ft. Smart Over-the-Range Microwave, model MVEM1825F. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG. If you have questions or concerns in the future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Hey there. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony